Bilingual Office Associate

Rocky Mountain Prep•Denver, CO

12h

About The Position

We are Rocky Mountain Prep, a movement comprised of incredible educators, families, scholars, and advocates who are changing the face of public education in Colorado by democratizing college access and preparation for historically marginalized students and families. On paper, we are a network of twelve college preparatory charter schools in the Denver metro area serving students as young as twelve weeks through twelfth grade. But we are so much more than this. If you are mission-driven, humble in your reflections about your practice, smart in your approach to data, and results-oriented, we’d love to have you apply. Role Mission The Office Associate is the face of our school to our scholars, families, and visitors. They are a vital campus leader in many of the school's operational aspects, including family communication, attendance tracking, scheduling, reporting of grades, school events, and student enrollment. The Office Associate is a consummate professional in a fast-paced school environment with a strong disposition toward customer service and meticulous tracking of the data and artifacts that drive a positive school experience for our scholars.

Requirements

Fluent in oral and written English and Spanish (required).
Demonstrates capacity to problem-solve, manage logistics, and coordinate details in a fast-paced environment that directly supports RMP
Demonstrates exceptional communication skills and the ability to manage multiple responsibilities, high-stakes relationships, and engagements simultaneously, with a high degree of personal accountability and professionalism.
Is passionate about educational equity and dedicated to academic success for all students.
Is committed to constant growth and reflection through regular coaching and professional development.
Is proficient in the use of basic business software and Google Suite (required) and student information systems including Infinite Campus (strongly preferred).

Nice To Haves

Bachelor’s degree (preferred).
Possesses in-depth knowledge of registration and student file requirements, policies, and procedures, including origination and compilation student records, campus course/activity schedules, and matriculation and graduation requirements. (strongly preferred)

Responsibilities

Co-lead attendance strategy and outcomes to drive 95% daily attendance
Serve as Tier 1 attendance support
Effectively track attendance in IC to ensure compliance with DPS and Safety standards
Co-lead attendance strategy and outcomes to drive 100% enrollment by Oct Count
Participate in Student Recruitment Activity
Serve as a family engagement liaison
Communicate effectively with students, families, and colleagues across a wide range of school-based scenarios.
Respond to family concerns promptly, professionally, and effectively.
Manage phones (answer calls, redirect calls, take messages, place calls, and create school announcements).
Support in the writing and editing of letters, promotional materials (e.g. brochures, newsletters), and family communications.
Live the RMP values in all interactions with students, staff, families and guests who enter our building.
Manage the collection and maintenance of all required student data and ensure that it is up-to-date and always accurate within our student information system of record (Infinite Campus). This includes period-level attendance data.
Effectively track students and prospective students from the SchoolChoice process through enrollment to maximize school enrollment counts.
Process student applications into data management systems.
Maintain knowledge and skills proficiency within Infinite Campus and other front office technologies through various RMP and DPS learning opportunities.
Develop a Master Schedule in collaboration with the Principal
Create student schedules
Manage Schedule request process and schedule changes
Ensure student schedules achieve the completion of required coursework
Work with the Central Office Student Information Systems (SIS) team to ensure that all classes are coded and weighted properly in our student information system of record (Infinite Campus).
Provide front desk coverage, phone support, and interpretation support for families and staff.
Assist with student recruitment.
Prepare academic information and enrollment packets and refer inquiries to the appropriate personnel and/or campus.
Manage all responsibilities and tasks as required by the district, including October Count.
Set processes and procedures to help manage school-wide daily systems (student attendance and behavior systems); hold staff accountable to these systems
Ensure that student records are complete and conform to state standards and procedures, protecting the confidentiality of student information
Send letters to Child Support Agencies for parents and legal representatives
Any other duties as assigned