Bilingual Office Administrator

CENTER FOR CHILD PROTECTION•Austin, TX

2d•$44,000 - $48,000•Onsite

About The Position

The Office Administrator serves as the first point of contact for children, families, and visitors, providing a welcoming, safe, and compassionate environment. This role involves managing front desk operations, including greeting and vetting access for all visitors. The Office Administrator supports the Center and its multidisciplinary team by ensuring smooth day-to-day operations, while consistently maintaining a child-friendly, secure, and trauma-informed environment.

Requirements

High school diploma or GED equivalent
Bilingual English/Spanish required
2 years’ experience serving as the security access point in a confidential environment
2 years’ experience in a social services, criminal justice or law enforcement environment
Proficiency with Microsoft 365 applications, including Outlook
Ability to work with diverse groups in possibly stressful settings
Strong, positive, interpersonal skills
Excellent situational awareness
Excellent communication skills

Nice To Haves

Bachelor’s degree preferred
Experience with Crisis Go and TimeTap preferred

Responsibilities

Safety / Security Responsible for the Center’s crisis alert system
Scan driver’s licenses and print badges for all Center visitors
Enforce Center security protocols by denying entry to visitors who do not meet requirements
Send daily email outlining the upcoming day’s schedule
Maintain CCP badges that are assigned to Center visitors
Manage crisis drill calendar
Greet visitors, guide to comfortable/secure waiting spaces and provide appropriate registration or intake documents
Notify appropriate staff of client and guest arrival
Receive food deliveries and notify appropriate staff
Answer main phone line and direct calls as appropriate
Serve as a backup with scheduling and confirming appointments, as well as entering client data into company systems as needed
Maintain all client service documents and supplies in reception area (tablets/chargers, & all client service documents)
Maintain the Medical Services calendar
Manage all Lyft transportation arrangements for clients
Serve as point of contact for agency partners needing resources from the Kids’ Closet and Emergency Funds requests
Manage meeting room calendars and coordinate access control for the conference center door
Print daily calendars for shared Center spaces
Create, distribute, and maintain on-call, program and administrator calendars
Handle receipt of and review all deliveries, notify appropriate staff upon arrival
Manage lobby LED messaging schedule
Manage elevator messaging board content
Provide check-in with Center volunteers
Train front desk volunteers
Provide support for Volunteer Coordinator and Director of Program Services
Maintain a comprehensive knowledge of the mission, core values and vision of the organization and the children’s advocacy model
Attend monthly staff meetings and other community meetings as assigned
Provide program support for forensic, therapy and medical appointments, as needed
Follow Center policies and procedures at all times
Perform other duties as assigned