Bilingual Nights/Weekend Intake Specialist - Personal Injury
About The Position
Looking to become a team member at a top tier award winning personal injury law firm? You will be a fit if you exemplify our Core Values: Committed – fearless, driven, accountable, resilient Mindful – measured, prudent, critical thinking, results oriented problem solvers Agile – continually improve, love to learn, flexible, creative Collaborative – kind, authentic, fun, compassionate, team player who loves to win Shift Hours are Monday thru Friday 12pm-9pm and Saturday/Sunday 8am-5pm. Hybrid position What is the role: • Initial point of contact for clients by phone, text, and email • Establish immediate rapport and assess potential cases, determining whether to move forward • Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping • Gather and review documents, photos, and other pertinent case information to support the legal team’s review • Send and manage contingent fee agreements and client releases using our electronic platforms • Issue decline letters within one day for non-viable cases Compensation and Benefits package: $24-27 hr Comprehensive benefit package Medical, dental, and vision Paid Time Off (PTO) 401k with match
Requirements
- Prior experience as an Intake Specialist or in a related role at a personal injury law firm
- Exceptional communication skills, both verbal and written, with the ability to handle sensitive information discreetly
- Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment
- Comfortable working independently and as part of a supportive team
- Experience with Microsoft Office; familiarity with Lead Docket and Filevine is a plus
- Bilingual - fluency in Spanish and English
Responsibilities
- Initial point of contact for clients by phone, text, and email
- Establish immediate rapport and assess potential cases, determining whether to move forward
- Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping
- Gather and review documents, photos, and other pertinent case information to support the legal team’s review
- Send and manage contingent fee agreements and client releases using our electronic platforms
- Issue decline letters within one day for non-viable cases
Benefits
- Medical
- dental
- vision
- Paid Time Off (PTO)
- 401k with match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
