Bilingual Night Manager
About The Position
The Night Manager at City Wide Facility Solutions plays a critical role in overseeing the quality of our cleaning operations during night shifts. This position entails managing relationships with Independent Contractors (IC), ensuring contract compliance, and maintaining high standards of service that meet client expectations. City Wide Facility Solutions is the nation's leading sales and management company in the building maintenance industry, providing solutions to a wide range of issues clients face at their facilities. The company offers competitive pay within a collaborative and energizing culture.
Requirements
- Bilingual Spanish/English required.
- High school diploma or equivalent experience.
- Minimum of 3 years of experience in management or supervisory roles, preferably in facility maintenance or cleaning services.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines.
- Excellent communication and interpersonal skills, capable of building relationships with clients and contractors.
- Detail-oriented with a commitment to quality and operational excellence.
- Proficient in Microsoft Office Suite and other relevant software.
- Ability to work independently and make sound decisions in a fast-paced environment.
- Successfully complete a pre-employment drug screen and background check.
Responsibilities
- Review and assess the effectiveness of cleaning operations based on client feedback and contractual obligations.
- Develop strong working relationships with Independent Contractors to foster collaboration and ensure adherence to City Wide’s standards.
- Conduct regular inspections of facilities to ensure compliance with operational guidelines and client specifications.
- Facilitate communication between field teams and management to report on daily operations and any urgent matters that arise.
- Address customer concerns and complaints promptly and effectively to ensure client satisfaction.
- Oversee the execution of City Wide’s policies related to new client starts and complaints.
- Prepare and submit nightly reports summarizing the day’s activities, observations, and issues requiring follow-up.
- Perform any additional duties as necessary to support facility operations and the management team.
Benefits
- Competitive pay within a collaborative and energizing culture.
- Mileage reimbursement up to $600/month.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
101-250 employees
