Bilingual Member Support Specialist

Advertising Specialty Institute•Trevose, PA

50d•$46,000 - $52,000•Hybrid

About The Position

ASI is the largest global provider of technology B2B services for the $26.1 billion promotional products industry (branding and marketing). With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients’ success every step of the way. ASI currently has a hybrid work model. This position requires in person attendance at our office Tuesdays and Wednesdays. The Bilingual Member Support Specialist will provide ASI’s suppliers and distributors with support and assistance to build their businesses faster and profitably. Reporting to the Assistant Manager, Member Support, this role will join our member support department. The salary range for this position is $46,000.00 - $52,000.00. Our Customer Service team provides coverage from 8:00 AM to 8:00 PM, Monday through Thursday, and 8:00 AM to 6:00 PM on Fridays. While the standard schedule for this role is 9:00 AM to 5:30 PM during the initial training period, we ask all team members to maintain flexibility in their availability once training is complete. This includes working at least one of each of these shifts per week: 9:30 AM to 6:00 PM 11:30 AM to 8:00 PM These shifts are part of a rotating schedule shared across the team and are planned for the month in advance to allow for personal scheduling and planning.

Requirements

High School or equivalent.
Bilingual (Spanish/English)
Call center experience preferred.
Demonstrates customer focus.
Friendly and professional demeanor and phone skills.
Effective oral and written communication skills.
Accurate data entry skills (typing 40 wpm).
An intermediate level of experience with MS Word and Excel.
An intermediate level of experience with the internet; ability to navigate in a windows-based environment.

Nice To Haves

Call center experience preferred.

Responsibilities

Responding timely and accurately to incoming telephone calls chats and email inquiries.
Resolving questions related to invoices, statements, payments, cancellations, account changes and general information.
Providing members with guidance and recommendations to help them build their business faster and profitably.
Handling escalated and complex member issues and resolving as many as possible before referring the issues to a Senior Member Support Specialist or a Manager.
Recording and updating detailed tracking and inquiry notes in the appropriate databases.
Meeting individual and department productivity, performance, and quality goals.
Participating in training sessions, workshops, and meetings to learn about products, services, releases, and technical support issues.
Helping and explaining the benefits of ASI membership after identifying up-sell and new business opportunities.

Benefits

Medical, Dental, and Vision coverage, available on day one of employment.
Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group.
12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).
Free Health and Wellness programs.
Free 24/7 access to Magellan Employee Assistance Program and Teladoc.
Day one 401(k) with company match.
Paid holidays, floating days, and paid time off (PTO).
Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume