Bilingual Member Service Representative

TEKsystems•Richland, WA

1d•Onsite

About The Position

We’re looking for a passionate, service‑driven Bilingual Member Service Representative to help build meaningful, long‑lasting relationships with our members. If you love solving problems, communicating with purpose, and delivering exceptional service in both English and Spanish, this could be the perfect role for you. As a Member Service Representative, you’ll be a trusted resource for members, providing timely, accurate, and friendly support across multiple channels. You’ll be part of a mission‑driven organization that values service excellence, collaboration, and growth—where your voice matters and your contributions truly make a difference for our members and community. TEKsystems is a leading provider of business and technology services. They accelerate business transformation for their customers through expertise in strategy, design, execution, and operations. They are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500, across North America, Europe and Asia.

Requirements

Bilingual in Spanish and English (required)
1+ year of experience in call center or customer service
Exceptional customer service and communication skills (verbal and written)
Strong organizational skills with the ability to prioritize multiple tasks
Sense of urgency when resolving requests; knows when and how to escalate
Takes ownership and acts proactively to resolve member concerns
Creative thinker who can navigate unique situations while adhering to policies
Comfortable utilizing tools, systems, and resources to resolve complex inquiries

Responsibilities

Deliver outstanding member service via phone and email
Answer general inquiries and perform account maintenance
Take ownership of member concerns, set clear expectations, and provide timely follow‑up and resolution
Research and resolve issues with urgency, partnering closely with your Supervisor or Lead
Meet and exceed key performance and service metrics
Identify opportunities to recommend additional credit union products, services, and promotions, generating referrals that deepen member relationships
Maintain working knowledge of credit union policies, procedures, and regulations
Contribute positively to a collaborative, team‑oriented environment
Perform additional duties as assigned