Bilingual Member Service Representative III - Pleasantville

First Harvest Credit Union•Pleasantville, NJ

1d•$23

About The Position

The MSR III independently performs a full range of member service, sales and operational functions while requiring minimal supervision as they serve as part of the management team. The MSR III oversees workflow, serve as a key holder, assists members, supports staff throughout the day and assists in coaching and training of staff and new team members. Additionally, the MSR III is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MSRIII also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements while assisting staff throughout the day. Adheres the FHCU Service Standards as established. Performs all Branch MSR duties and responsibilities with minimal supervision. Acts as first point of contact for branch personnel regarding member issues or complaints, assisting with resolution within authority level assigned and escalating issues to a supervisor when necessary. Coaches and assists with both training new team members joining the branch and the existing staff to ensure completion of operational, sales and service duties. Contributes to branch sales goals by engaging members in dialogue to determine their financial needs and recommending products or services that meet those needs using various sales techniques. Acts as key holder on rotating basis, performing branch opening and closing responsibilities. Makes recommendations to supervisor for improvements within the branch that would result in improving the delivery of service to the membership. Works as a team member of the office in assisting in the daily functions of operation. Represents the credit union at Select Employer Group (SEG) events as requested. Directs workflow of staff in absence of the Regional Manager and Assistant Branch Manager. Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department. Performs other duties as assigned. Qualification Requirements:

Requirements

Education: High School Diploma or GED
Experience: Minimum of two (2) years as an MSR II or similar role within a financial institution
Prior sales experience
Thorough knowledge of credit union services, policies and procedures
Comprehensive knowledge of banking regulations
Proficient with Microsoft Office Suite, Outlook and using the Internet
Highly proficient with credit union software programs
Excellent communication and interpersonal skills
Excellent customer service skills
Ability to remain professional and act as a role model for others
Ability to work with minimal supervision and exercise judgement
Intermediate to advanced knowledge of Sales techniques
Ability to coach and train others
Available to travel to other branches when required
Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service.
Previous leadership or supervisory experience required, preferably in a credit union or banking environment.
Strong knowledge of consumer lending, regulatory requirements and loan processing.
Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies.
Excellent leadership and team building skills, with experience in coaching.
Strong problem solving and decision-making abilities to address member concerns and operational challenges effectively.
Knowledge of credit union products, services and compliance regulations.

Nice To Haves

Associates or Bachelor's degree, preferred
Experience coaching and training others, preferred
DNA core system experience is a plus but not required

Responsibilities

Independently performs a full range of member service, sales and operational functions while requiring minimal supervision
Oversees workflow
Serves as a key holder
Assists members
Supports staff throughout the day
Assists in coaching and training of staff and new team members
Delivers exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction
Processes transactions
Opens accounts
Provides information on loan products and the ability to input applications and disburse loans
Helps members manage their accounts
Resolves any issues
Ensures compliance with regulatory requirements while assisting staff throughout the day
Adheres the FHCU Service Standards as established
Performs all Branch MSR duties and responsibilities with minimal supervision
Acts as first point of contact for branch personnel regarding member issues or complaints, assisting with resolution within authority level assigned and escalating issues to a supervisor when necessary
Coaches and assists with both training new team members joining the branch and the existing staff to ensure completion of operational, sales and service duties
Contributes to branch sales goals by engaging members in dialogue to determine their financial needs and recommending products or services that meet those needs using various sales techniques
Acts as key holder on rotating basis, performing branch opening and closing responsibilities
Makes recommendations to supervisor for improvements within the branch that would result in improving the delivery of service to the membership
Works as a team member of the office in assisting in the daily functions of operation
Represents the credit union at Select Employer Group (SEG) events as requested
Directs workflow of staff in absence of the Regional Manager and Assistant Branch Manager
Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department
Performs other duties as assigned

Benefits

Health, Dental, and Vision Insurance
Company Paid Short Term (STD) & Long Term Disability (LTD)
Company Paid Employee Basic Term Life Insurance
Voluntary Term Life Insurance for Spouse & Child(ren)
Critical Illness, Accident, and Hospital Indemnity Insurance
Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses
Tuition Reimbursement
Employee Discount on Loans, Travel, Tickets, and More!
401k Match of up to 5% + A Free Annual Retirement Planning Session
11 Paid Company Holidays
Up to 8 paid hours for community volunteerism
Full time employees accrue 40 hours of sick, 10 days of PTO, & 1 personal holiday annually.
PTO increases to 15 days after the 1st completed year!