Bilingual Medical Customer Representative

NATIONWIDE CREDIT CORPORATION•Alexandria, VA

8d•$20 - $22•Onsite

About The Position

Sign on Bonus Bilingual Medical Customer Service Representative (Early-Out Services) Location: Springfield/Alexandria, VA (In-Person) A leading Hospital Patient Financial Services outsourcing organization is seeking a Bilingual (Spanish/English) Medical Customer Service Representative to join our team. This role focuses on early-out patient engagement, helping individuals resolve their healthcare accounts. Position Overview The Bilingual Medical Customer Service Representative serves as a key liaison between patients and healthcare providers, delivering compassionate, solution-oriented support to resolve outstanding balances and improve patient financial experience.

Requirements

Fluent in Spanish and English (required)
Minimum of 1 year of continuous experience in a high-volume call center or customer service environment
Strong communication, problem-solving, and interpersonal skills
Proficiency in Microsoft Office applications (Word, Excel, etc.)
Ability to manage multiple tasks in a fast-paced environment

Nice To Haves

Prior customer service experience (preferred)

Responsibilities

Conduct outbound calls to patients to assist in resolving account balances
Handle inbound patient inquiries regarding account status, billing questions, and payment options
Obtain and verify insurance information for submission to insurance carriers on behalf of patients
Establish payment arrangements and educate patients on available financial options
Communicate clearly and professionally to ensure patients fully understand their accounts and next steps
Accurately document all interactions, actions taken, and follow-up activities within Ontario FACS and/or client systems
Maintain compliance with all applicable healthcare regulations and company policies
Perform additional duties as assigned