Customer Care Representative (Bilingual)

Glen Raven

1d • $39,000 - $49,000 • Remote

About The Position

Trivantage a division of Glen Raven is recruiting for a Customer Care
Representative. As a Customer Care Representative, you are a frontline contact
for customers and a key member of our Customer Experience (CX) team. You play a
critical role in shaping how customers experience Trivantage across multiple
channels including phone, email, and chat.

This role requires a bilingual representative fluent in both English and Spanish
and is scheduled to work between the hours of 7:30 a.m. and 4:30 p.m. Pacific
Time.
Your primary responsibility is to deliver easy, exceptional, and reliable
service to customers who contact us to place orders, inquire about existing
orders, or request product information. You do this by combining empathy,
patience, product knowledge, and clear communication, with the understanding
that every interaction represents a potential long-term relationship.

Customer Care Representatives partner closely with Sales, Supply Chain, and CX
leadership to ensure our service is consistent, accurate, and aligned with
Trivantage’s brand promise and customer experience standards.

This is a remote role

The Salary range is $39,000- $49,000

This role requires a bilingual representative fluent in both English and
Spanish and is scheduled to work between the hours of 7:30 a.m. and 4:30 p.m.
Pacific Time.

Requirements

• Associates degree or equivalent education and related training
• 1 year of experience in customer service or related field with direct interaction with customer is preferred
• High attention to detail
• Excellent written and verbal communication skills
• Time Management
• Ability to work in a team environment

Responsibilities

• Respond to customer inquiries via phone, email, and other supported channels in a timely and professional manner.
• Provide accurate information regarding products, pricing, availability, policies, and procedures.
• Resolve routine customer issues and questions on the first contact whenever possible.
• Document customer interactions, orders, and issues accurately in internal systems.
• Maintain a positive, professional demeanor during all customer interactions.
• Identify issues that require escalation and route them to the appropriate internal teams.
• Follow up on open issues to ensure timely resolution and customer satisfaction.
• Apply problem‑solving skills to balance customer needs with company policies.
• Represent the voice of the customer by sharing recurring feedback or concerns with leadership.
• Maintain knowledge of products, systems, and procedures through ongoing learning.
• Support team coverage needs and assist during high‑volume periods.
• Advise customers of delivery expectations, noting time in transit, and expected delivery.
• Administer new customer set-ups.
• Communicate with distribution centers for change orders or returns.
• Work closely with Supply Chain to provide customer with ETA’s on backorders or special-order items.
• Create Request for Quote for non-stocked items.

Benefits

• Benefits – Your total well-being is important. In addition to competitive health coverage, short- and long-term disability insurance, vision, dental and plan choices, we also offer telehealth visits or on-site health clinics at many locations. We also have a comprehensive wellness program that includes wellness events, health education, and mental health resources. We offer competitive PTO and holiday schedules to allow for personal time.
• Future Financial security – No matter where you are in your career, at some point, everyone winds down. We’ll help you make it happen when you’re ready to retire. We offer both a company funded pension and matching 401(k) – our investment in you and your complete future.
• Perks – From on-site fitness centers or discounted gym memberships to catered associate events, many perks come with the job. We celebrate and reward you for hard work any chance we can.
• Inclusion – We have teams of problem solvers with diverse voices. Every day, we get after it to innovate and find solutions for a better tomorrow – at home and around the world.
• Fair pay – Direct compensation that is fair and competitive with the market. Your success is our success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees