(Bilingual) Manager, HR Shared Services Payroll

Capital One•Richmond, VA

About The Position

(Bilingual) Manager, HR Shared Services Payroll The ideal candidate brings strengths in the following areas: Excellent organizational skills with the ability to handle multiple tasks simultaneously, while also delivering timely, error-free work People leadership and performance management Sound administrative and management skills in the areas of policy interpretation, procedures, and people Ability to effectively manage communications to the team and to senior management Ability to generate analytic results and operate independently to develop recommendations with very little guidance The ability to maintain the highest level of confidentiality and use independent judgment and integrity

Requirements

At least 6 year of experience in Human Resources
At least 6 years of experience in operations management or previous garnishments, tax, and/or payroll
At least 5 years of Hands-on experience with payroll software
High School Diploma, GED or equivalent certification
Fluent in Spanish
At least 5 years of experience in People Leadership
At least 5 years of proven abilities to lead a payroll team and work cross-functionally with HR, Finance, and IT to ensure smooth operations while deploying service excellence
Fluent in Spanish and English

Nice To Haves

Bachelor’s Degree or Military Experience
ADP Global View experience
7 years of experience in People leadership
Experience processing payroll in Mexico and Canada
5 years of Hands-on experience with payroll software
7 years of experience in Human Resources
7 years of experience in garnishments, tax, and/or payroll, with a focus on international payroll processes
7 years of Risk Management, Human Resources or Operational Management experience
Proficient in Google Suite

Responsibilities

Oversight of significant BAU for third - party vendor performance to ensure that processes operate in compliance with payroll regulations / regulatory requirements , are well managed
Recognize opportunities and recommend process improvements to increase efficiency and ensure quality
Performance management and leadership of a dedicated team of payroll professionals
Oversee end to end payroll processing for employees in Canada and Mexico, ensuring accuracy, timeliness and compliance with all local regulations
Ensure the payroll teams meet established goals to perform timely case management, execution of payments, payment research and reconciliations, and ensure International payroll compliance
Work closely with technical departments to implement process improvements, test system changes, and lead special projects within the payroll department
Identify and investigate discrepancies or anomalies in payroll data and implement corrective actions.
Implement and continuously maintain an active cross training program between International payroll teams
Provide clear direction, coaching and feedback to direct reports to help them develop professionally and enable their growth
Monitor KPIs and OKRs to ensure organizational goals are met and take corrective action when necessary to mitigate undesired impacts
Foster a high performance culture that emphasizes accountability, quality and continuous improvement
Ensure compliance with all federal, provincial and local and tax laws in Canada and Mexico
Manage relationships with external vendors, ensuring service quality and cost efficiency
Ensure optimal use of payroll technology and automation tools to enhance accuracy and efficiency
Keep abreast of changes in legislation and proactively update payroll processes as needed
Oversee payroll audits and reconciliations to ensure accuracy and compliance