Bilingual Loan Officer Assistant

CrossCountry Mortgage•The Colony, TX

13d•$22 - $24•Onsite

About The Position

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Bilingual Loan Officer Assistant supports The Colony, TX office of CrossCountry Mortgage. The Bilingual Loan Officer Assistant supports high-producing Loan Officers within CrossCountry Mortgage (“CCM”) and is essential to ensuring an efficient and seamless loan process for external clients. This role supports the mortgage lending process by reviewing applications, analyzing financial documentation and submitted files through automated underwriting systems. The Bilingual Loan Officer Assistant requires fluency in both English and Spanish to effectively serve a diverse client base and ensure clear, respectful communication throughout the lending process. This position operates within Central Standard Time Zone working hours to support the Central region.

Requirements

Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
2+ years of experience in the mortgage industry.
Proficient experience with loan origination software (Encompass preferred).
Extensive knowledge of loan origination and underwriting processes.
Knowledge of residential mortgage procedures and loan programs.
Familiarity with FHA, VA, Conventional, and Non-QM loan programs.
Excellent communication skills in both English and Spanish.
Excellent organizational and problem-solving skills.
Exceptional customer service skills.
Skilled in multitasking and managing competing priorities effectively.
Excels in dynamic, high-volume settings.

Responsibilities

Review mortgage applications for accuracy and completeness.
Conduct welcome calls and maintain proactive communication with clients throughout the loan process.
Collect, verify, and organize borrower documentation (income, assets, credit, etc.).
Perform income analysis and calculations.
Submit loan files through automated underwriting systems (DU/LP).
Prepare pre-approval letters on behalf of the Loan Officer.
Understand and advise clients on various loan program options.
Partner with internal teams to ensure loans are processed and closed on time.
Attend in-office meetings and training sessions at the branch office in The Colony, Texas.
Work overtime as required.