CJ Logistics-posted 3 months ago
$50,000 - $62,000/Yr
Full-time • Mid Level
Des Plaines, IL
Professional, Scientific, and Technical Services

We are seeking a proactive and customer-focused Bilingual Account Manager to oversee and grow client relationships. This role is centered on account management - ensuring client satisfaction, retention, and the identification of growth opportunities. The ideal candidate will excel at building strong relationships, resolving issues promptly, and consistently delivering exceptional service. Fluency in both English and Korean is required, as the role involves frequent communication with Korean-speaking clients and stakeholders.

  • Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust.
  • Ensure customer satisfaction by proactively addressing concerns and delivering consistent, high-quality service.
  • Identify and pursue opportunities to expand services and increase revenue within existing accounts.
  • Collaborate with internal teams to ensure seamless execution of shipments, accurate documentation, and timely communication.
  • Track and analyze account performance; provide insights and recommendations to improve service and strengthen partnerships.
  • Deliver regular updates to clients regarding shipment status, key performance metrics, and strategic insights.
  • Respond promptly to operational issues, shipment delays, or service disruptions, ensuring client expectations are met or exceeded.
  • Keep clients informed of new services, industry trends, and company updates to encourage ongoing engagement and loyalty.
  • Maintain accurate, up-to-date records of account activities, communications, and opportunities in the CRM system.
  • 2+ years of experience in account management, logistics, or a related customer-facing role.
  • Prior experience in freight brokerage or the logistics industry is a strong plus.
  • Bachelor's degree in Business, Logistics, or a related field.
  • Excellent communication and interpersonal abilities.
  • Strong problem-solving and conflict-resolution skills.
  • Detail-oriented with excellent organizational and multitasking capabilities.
  • Proficient in CRM systems, Microsoft Office Suite, and Google Workspace.
  • Familiarity with freight operations and TMS (Transportation Management Systems) is a plus.
  • Fluent in Korean and English (both written and verbal).
  • Experience in freight brokerage or the logistics industry.
  • Competitive compensation package.
  • Full health insurance (medical, dental and vision).
  • 401(k).
  • Life insurance.
  • Tuition assistance.
  • PTO.
  • Opportunities for advancement.
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