Bilingual (Korean/English) Account Manager

CJ Logistics•Des Plaines, IL

6d•$50,000 - $62,000•Hybrid

About The Position

We are seeking a proactive and customer-focused Bilingual Account Manager to oversee and grow client relationships. This role is centered on account management - ensuring client satisfaction, retention, and the identification of growth opportunities. The ideal candidate will excel at building strong relationships, resolving issues promptly, and consistently delivering exceptional service. Fluency in both English and Korean is required, as the role involves frequent communication with Korean-speaking clients and stakeholders.

Requirements

2+ years of experience in account management, logistics, or a related customer-facing role.
Excellent communication and interpersonal abilities.
Strong problem-solving and conflict-resolution skills.
Detail-oriented with excellent organizational and multitasking capabilities.
Proficient in CRM systems, Microsoft Office Suite, and Google Workspace
Fluent in Korean and English (both written and verbal)
Client-focused with a dedication to building and maintaining long-term relationships.
Self-motivated and capable of working independently as well as collaboratively.
Adaptable and effective in fast-paced, high-pressure environments.
Bachelor’s degree in Business, Logistics, or a related field

Nice To Haves

Prior experience in freight brokerage or the logistics industry is a strong plus.
Familiarity with freight operations and TMS (Transportation Management Systems) is a plus.

Responsibilities

Client Relationship Management – Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust.
Account Retention – Ensure customer satisfaction by proactively addressing concerns and delivering consistent, high-quality service.
Growth Opportunities – Identify and pursue opportunities to expand services and increase revenue within existing accounts.
Operational Coordination – Collaborate with internal teams to ensure seamless execution of shipments, accurate documentation, and timely communication.
Performance Monitoring – Track and analyze account performance; provide insights and recommendations to improve service and strengthen partnerships.
Reporting – Deliver regular updates to clients regarding shipment status, key performance metrics, and strategic insights.
Problem Resolution – Respond promptly to operational issues, shipment delays, or service disruptions, ensuring client expectations are met or exceeded.
Client Education – Keep clients informed of new services, industry trends, and company updates to encourage ongoing engagement and loyalty.
CRM Management – Maintain accurate, up-to-date records of account activities, communications, and opportunities in the CRM system.

Benefits

Competitive compensation package
Full health insurance (medical, dental and vision)
401(k)
Life insurance
tuition assistance
PTO
Growing company with a performance record that continues to climb!
Open-door work environment
High Performance culture with a focus on a growth mindset where continuous improvement is embraced
Opportunities for advancement!