Bilingual Issuer Services Operations Analyst

Citi•Tampa, FL

About The Position

This role encompasses a broad range of operational activities, and the specialist will be expected to perform any of the following functions based on business demands, evolving priorities, and team needs. The ability to seamlessly transition between tasks and adapt to different operational areas is paramount: Contractual Obligations Read, analyze, and interpret contracts for diverse clients across various jurisdictions. Provide necessary comments on business checklists based on contract analysis. Review, input, or approve operational activities within the business platform, adhering to the checklists. Review, input, or approve evidence of tasks performed in the system or Sharedrive. Review, input, or approve daily activities according to client contractual obligations, utilizing our core system as a tickler. Execute collateral obligations as per contract rules, including calculations, waterfalls, and notifications. Review, input, or approve commission collection letters to clients, considering A&T contract terms and frequency. Payments and Reconciliation Understand the disbursement of funds workflow for Issuer Services Business. Review, input, or approve client instruction information into the payment system to facilitate fund distributions (domestic transfers, checks, international transfers, book-to-book) as per contract terms. Daily balance accounts for various A&T contracts. Ensure transactions are executed within required timeframes. Complete daily control logs to confirm all instructions received were performed Reporting Collaborate with the preparation of the local regulatory reports for Agency & Trust business required by Latin American regulators. Review, input, or approve monthly internal financial statements of trust agreements. Review, input, or approve metrics and controls related to activities performed, as defined by bank policies or internal decisions. Review, input, or approve operational deal implementation and termination activities for Agency & Trust deals in Latin America. Participate on projects for Agency & Trust business as required. Support end-to-end LATAM Agency & Trust Operational activities, including coordination with teams in different countries. Update procedures, instructions, manuals, and checklists. Collaborate with the local control team of the Secured Room responsible for A&T contracts. Respond to emails from internal and external clients in a timely manner. Act as a backup for colleagues and provide support for other assigned activities. Education: Bachelor's Degree required, specialization in Economics, Finance, Business Administration, or Accounting. o Preferable experience in Agency and Trust business within a financial institution (Capital Markets and Fiduciary Products). o Minimum 3 years of experience in the financial services industry. Language Skills: Proficiency in English and Spanish (Portuguese desirable). Work Availability: Availability to work on holidays and across different time zones to service Latin American countries. Ability to be in the office as required by the supervisor. Technical Skills: Advanced knowledge in Microsoft Word, Excel, and PowerPoint. Capability to use multiple systems simultaneously; ability to absorb modules and commands for day-to-day operations. Ability to work effectively as a member of the Operations Team, contributing to group objectives. Ability to manage a heavy workload and tight deadlines under pressure. Excellent attention to detail and accuracy. Experience interacting with all levels (Junior, Middle, Seniors) and communicating effectively. Strong focus on controls. Excellent client relationship skills, as daily interaction is common. Proven interpersonal skills; customer-focused, highly organized, and proactive. Quick learner, with a good understanding of activities, policies, procedures, regulations of different countries, and concepts of the work area. Ability to analyze and interpret legal documents. Knowledge of the bank's policies is required to execute activities; a full understanding of policies governing the business and keeping updated on changes is essential. Role Context: This role involves executing operational activities within the Issuer Services Operational Area.

Requirements

Bachelor's Degree required, specialization in Economics, Finance, Business Administration, or Accounting.
Minimum 3 years of experience in the financial services industry.
Proficiency in English and Spanish (Portuguese desirable).
Availability to work on holidays and across different time zones to service Latin American countries.
Ability to be in the office as required by the supervisor.
Advanced knowledge in Microsoft Word, Excel, and PowerPoint.
Capability to use multiple systems simultaneously; ability to absorb modules and commands for day-to-day operations.
Ability to work effectively as a member of the Operations Team, contributing to group objectives.
Ability to manage a heavy workload and tight deadlines under pressure.
Excellent attention to detail and accuracy.
Experience interacting with all levels (Junior, Middle, Seniors) and communicating effectively.
Strong focus on controls.
Excellent client relationship skills, as daily interaction is common.
Proven interpersonal skills; customer-focused, highly organized, and proactive.
Quick learner, with a good understanding of activities, policies, procedures, regulations of different countries, and concepts of the work area.
Ability to analyze and interpret legal documents.
Knowledge of the bank's policies is required to execute activities; a full understanding of policies governing the business and keeping updated on changes is essential.

Nice To Haves

Preferable experience in Agency and Trust business within a financial institution (Capital Markets and Fiduciary Products).

Responsibilities

Read, analyze, and interpret contracts for diverse clients across various jurisdictions.
Provide necessary comments on business checklists based on contract analysis.
Review, input, or approve operational activities within the business platform, adhering to the checklists.
Review, input, or approve evidence of tasks performed in the system or Sharedrive.
Review, input, or approve daily activities according to client contractual obligations, utilizing our core system as a tickler.
Execute collateral obligations as per contract rules, including calculations, waterfalls, and notifications.
Review, input, or approve commission collection letters to clients, considering A&T contract terms and frequency.
Understand the disbursement of funds workflow for Issuer Services Business.
Review, input, or approve client instruction information into the payment system to facilitate fund distributions (domestic transfers, checks, international transfers, book-to-book) as per contract terms.
Daily balance accounts for various A&T contracts.
Ensure transactions are executed within required timeframes.
Complete daily control logs to confirm all instructions received were performed
Collaborate with the preparation of the local regulatory reports for Agency & Trust business required by Latin American regulators.
Review, input, or approve monthly internal financial statements of trust agreements.
Review, input, or approve metrics and controls related to activities performed, as defined by bank policies or internal decisions.
Review, input, or approve operational deal implementation and termination activities for Agency & Trust deals in Latin America.
Participate on projects for Agency & Trust business as required.
Support end-to-end LATAM Agency & Trust Operational activities, including coordination with teams in different countries.
Update procedures, instructions, manuals, and checklists.
Collaborate with the local control team of the Secured Room responsible for A&T contracts.
Respond to emails from internal and external clients in a timely manner.
Act as a backup for colleagues and provide support for other assigned activities.