Bilingual Installation Coordinator

Express Flooring•San Antonio, TX

4d•$23 - $25•Onsite

About The Position

The Installation Coordinator is responsible for providing support/oversight of scheduling, coordination and communication related to flooring installation projects in customer’s home through contracted vendors. The role involves reviewing project details, scheduling installations, and ensuring customer satisfaction. They work closely with customers and installers to ensure projects are completed on time and to Express standards.

Requirements

High School Diploma or GED
Must be fluent in Spanish
3+ years prior experience providing direct customer support/customer service
Strong Communication Skills:Ability to communicate clearly and effectively with various stakeholders
Customer Service Skills:Ability to handle customer inquiries and complaints in a professional and efficient manner
Problem-Solving Skills:Ability to identify and resolve issues that may arise during the installation process
Organizational Skills:Ability to manage multiple projects, prioritize tasks, and maintain accurate records
Basic Computer Skills:Proficiency with software programs like Microsoft Office

Nice To Haves

Basic Computer Skills:Proficiency with software programs like Microsoft Office
Experience with Relevant Software:Familiarity with software used for scheduling, inventory management, and project tracking preferred
Forklift certification (prior or current)

Responsibilities

Schedule installations, customer appointments and coordination with contractors
Assist in the scheduling, dispatching, progress management, and completion of all projects in a timely & professional manner.
Maintaining inventory levels, staging materials for crew loadouts, and assisting with loading/unloading trucks
Communicating with installers, customers, and contractors to ensure projects are on track and that any issues are resolved
Document and maintain accurate, clear, and up-to-date systems and accounts for all active projects.
Manage contractor-to-customer relations ensuring efficient project execution.
Drive installed revenue to meet forecasted sales and budget goals.
Provide the highest level of customer service
Daily, weekly, & monthly KPI reporting.
Provide interdepartmental support as needed.
Miscellaneous duties as assigned

Benefits

Comprehensive medical, dental, and vision plan options
Company-paid virtual primary care, urgent care, and mental health coverage
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
401(k) with company match (Pre-tax & Roth options)
Paid PTO, bereavement leave, and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)
Company-paid loss support and legacy planning
Full compensation packages are based on candidate experience and relevant certifications.