Bilingual Inside Sales - Onsite

CPM Holdings, Inc. • Traverse City, MI

4d • Onsite

About The Position

The Inside Sales supports the Aftermarket Sales Team within the Extrusion Division, playing a key role in strengthening customer relationships, generating quotes, processing orders, and supporting internal teams with sales analytics and reporting. This individual will collaborate cross-functionally to ensure customers receive timely, accurate, and high-quality service. We’re looking for someone with a strong background in technical sales, customer service Industrial, and aftermarket parts solutions to support customers in maintaining efficient operations using OEM equipment. Bilingual Spanish skills and a technical background - are highly valued in this role. Onsite position - Traverse City, MI .

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills with a solution-oriented mindset.
• High attention to detail and strong organizational skills.
• Ability to prioritize tasks, multitask effectively, and meet tight deadlines.
• Self-starter who works well independently in a remote environment.
• Comfortable initiating outbound calls and building rapport with prospects.
• Proficient in Microsoft Office Suite; experience with Salesforce, SAP, and Power BI strongly preferred.
• Ability to clearly communicate technical information to a wide audience.
• Bilingual in Spanish is a plus.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum 5 years of industry-related experience (extrusion, thermal processing, or industrial equipment).
• Background in industrial sales, selling processes and Incoterms.
• Familiarity with engineering and manufacturing processes is a plus.
• Experience working with ERP and CRM systems (SAP and Salesforce).

Nice To Haves

• Demonstrated success in achieving or exceeding sales goals.
• Industry experience in food, chemical, or materials processing.
• Working knowledge of AutoCAD or similar design tools.
• Bilingual in Spanish is a plus.

Responsibilities

• Serve as a main point of contact for customers, developing relationships and identifying parts and service needs within the installed base.
• Assist in locating and developing new sales opportunities within existing accounts.
• Generate timely and accurate quotes for aftermarket parts and services.
• Review incoming purchase orders to ensure pricing, part numbers, and terms & conditions are correct.
• Track and manage sales activities using CRM (Salesforce) and ERP (SAP) systems; maintain accurate customer records.
• Create, maintain, and analyze Power BI dashboards and reports to monitor sales performance and identify trends.
• Compile weekly and monthly sales reports for management.
• Collaborate with engineering, purchasing, and logistics to coordinate order fulfillment and resolve customer issues.
• Ability to read and interpret engineering drawings and technical documentation.
• Support sales management with administrative and coordination tasks.
• Meet assigned sales targets and contribute to overall team objectives.
• Deliver excellent customer service to support account retention and satisfaction.
• Participate in team meetings and cross-functional collaboration with internal departments.
• Perform other duties as assigned to support the growth of the aftermarket business.

Benefits

• CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees