RbA Bilingual Inside Sales Center Agent

Andersen Corporation • Oak Park Heights, MN

19h • $14 - $21

About The Position

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. Job Description: POSITION PURPOSE: To convert both inbound and outbound phone calls into sales appointments. Follows standard processes for the National Inside Sales Center. Engage in ongoing training activities with the National Inside Sales Center Coach and Leadership team. Work in collaboration with peers and leaders to support NISC initiatives around providing signature service to our internal and external customers.

Requirements

• Bilingual (English/Spanish) required. Candidates must be able to speak, read and write both languages proficiently.
• High school diploma or equivalent
• One Year of customer service experience that requires the use of a software application to assist customers, preferably in a call center environment
• Employees must have the ability to work an assigned eight (8) hour schedule starting as early as 6:55am and ending as late as 10:00 p.m. Monday through Sunday
• Excellent data entry and typing skills; preferably must be able to type 35 wpm
• Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Responsibilities

• Convert inbound and outbound phone calls into appointments, follow communication “scripts” when handling different customer enquiries
• Document all call information according to standard operating procedures
• Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center
• Other duties as assigned by supervisor.

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED