Bilingual HOT Case Manager

LIFEMOVES•San Mateo, CA

5d•$26 - $39

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. POSITION PURPOSE LifeMoves’ Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team. The HOT Northern Region SFO Outreach Case Manager plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. This position reports to the Associate Program Director and provides direct outreach and engagement primarily to people living outside without shelter, as encountered inside or in close proximity to the San Francisco Airport (SFO). This role provides case management services, life skills support, and resource connections. They work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey. Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

Requirements

Educational Requirements: Associate's Degree in related field preferred; or High School Diploma/GED with 5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Demonstrates care, respect, and empathy, working effectively with people from diverse backgrounds and committed to diversity, equity, inclusion, and belonging (DEIB) practices. Welcomes everyone with kindness, respect, and non-judgment.
Maintains professionalism and emotional regulation, staying calm and supportive under pressure and applying de-escalation techniques to ensure safety and positive outcomes.
Open to feedback and continuous learning, with a strong growth mindset and curiosity about trauma-informed care, crisis support, and harm reduction practices.
Works well independently and collaboratively, communicates clearly, follows directions, and seeks guidance when needed.
Maintains clear, unbiased, and professional documentation and communication.
Demonstrates strong organizational skills, attention to detail, initiative, and active engagement with clients, colleagues, and community partners.
Proficient with basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases for administrative tasks, case management, reporting, and outcome tracking.
Advocates effectively for clients, helping them navigate systems, access benefits, and ensuring equitable treatment across providers and agencies.
Identifies and leverages community resources to meet diverse client needs, connecting clients to housing, employment, health, and social services.
Applies strong problem-solving and research skills to track resources, address issues, and develop solutions for clients’ needs.
Builds and maintains partnerships with community organizations, service providers, and external agencies, demonstrating strong communication and collaboration skills.
Possesses specialized knowledge in outreach, including safely and appropriately engaging individuals where they reside.
Fluent in English and Spanish, both spoken and written.
A valid California driver’s license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Must maintain vehicle insurance as required by law and agency policy.

Responsibilities

Develop, implement, and update individualized case plans addressing housing, employment, benefits, health, and well-being based on client strengths and goals.
Support clients with housing searches, employment preparation, benefits access, life skills development, resume and cover letter building, and navigating employment and housing resources.
Assist clients with enrollment in benefit programs such as General Assistance, CalFresh, and Cash Assistance Program for Immigrants.
Coordinate with healthcare providers to support physical and behavioral health needs, including scheduling appointments, arranging transportation, and accompanying clients as needed.
Facilitate client-centered groups, workshops, and educational sessions to build skills and confidence.
Serve as a liaison between LifeMoves and community partners, connecting clients to services and educating partners on trauma- informed care.
Coordinate with public partners, including probation officers, Veterans Affairs, APS, CPS, and other agencies, to support client needs and program goals.
Support clients in interactions with landlords, employers, and agencies, providing mediation and conflict resolution as needed.
Advocate for client rights, reduce stigma around homelessness and mental health challenges, and highlight client strengths when collaborating with partners.
Maintain accurate, up-to-date client records, case notes, reports, and program data in HMIS and the LifeMoves internal system.
Track client progress, program outcomes, housing placements, employment successes, and community partnerships.
Provide crisis intervention and make referrals to appropriate services when necessary.
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
Complete all required trainings, including CPR, Mental Health/First Aid, Nonviolent Crisis Intervention, HMIS, internal database training, and additional Relias courses on trauma-informed care, mental health, substance use, crisis response, and professional boundaries.
Attend continuing education opportunities to grow expertise and maintain best practices.
Be available for occasional evenings and weekends and assist with additional duties as assigned to meet program and client needs.
Engage and assist unhoused clients at encampments, streets, or other locations where they reside.
Respond to outreach service requests from Dispatch or community partners.
Support individuals and families seeking shelter or housing by connecting them to Core agencies or other essential services.
Provide basic needs, such as snack packs and hygiene products, as available.