Bilingual Hospital Greeter

Beacon Hill Hospitality•Hialeah, FL

1d•Onsite

About The Position

Bilingual Hospital Greeter At Beacon Hill Hospitality, we look for people who want to help others not because it's their job, but because it's their nature. At this healthcare facility, the Hospitality Clerk is responsible for providing kind and empathetic service to all patients and visitors -- greeting with a warm welcome, helping manage traffic flow, assisting with the management of day to day cash from parking services, and ensuring all the cash is accounted for and kept safe. Beacon Hill Hospitality Hospitality Clerks are true customer service professionals who inherently love to help others and are happy to eliminate any anxiety that can come with a hospital visit. Essential Duties and Responsibilities (including but not limited to):

Requirements

Proficiency with Spanish & English
Possesses exceptional customer service skills
Maintains a warm, friendly, and professional demeanor when working with other employees, patients and visitors
Ability to read, understand, and communicate effectively both verbally and on paper
Employees are regularly required to run, stand, walk and sit
Must be able to wear PPE (personal protective equipment) for the duration of their shift
Must be able to push patients in wheelchairs (100 – 350 pounds)
Must be able to lift and/or move up to 5 pounds frequently and up to 10 pounds occasionally

Responsibilities

Greeting customers and resolving customer complaints
Maintain a clean working environment
Seeking out opportunities to provide memorable service
Ensuring optimal traffic flow through hands-on support in all parking areas
Assisting visitors with parking and pay-on-foot machines
Ensure that each validation coupon connects to parking office redemptions as applicable
Maintain exception logs regarding abnormalities during shift and provide to lead or manager on duty
Available for possible troubleshooting at payment terminals and gate arms
Find moments to go above and beyond by anticipating patient and visitor's needs
Assist with wayfinding and ensure work environment is clean, safe, and uncluttered
Abiding by BHH behavioral and hospitality standards, demonstrating true hospitality competency
Ensure all kiosks are sufficiently stocked with tickets by inspecting applicable stations
Respond to/Provide support to calls on the parking phone as needed
Provide coverage to Valet podium & operation as required
Abide by maintenance log requirements throughout shift, picking up debris throughout the lots and facility
Performs other related duties as assigned