Bilingual HIV Case Manager

KC CARE Clinic•Kansas City, MO

39d

About The Position

To provide strengths-based Case Management services to people with HIV. Facilitates and monitors client service acquisition and progress with the goal of successful engagement in comprehensive HIV Care. KC CARE CULTURE CODE KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will: Put patients first, always Treat all people with dignity, respect, and kindness Create safe places for others to share their voice; encourage creativity Always strive for improvement; keep learning Own your work, action, and mistakes - no one is perfect Have fun - work should be fun and we want you to have fun at KC CARE KC CARE CULTURE VALUES Exceptional Service: We value exceptional service in providing unconditional whole-person care to everyone with the promise of a personalized and affirming experience for patients. We promise to treat internal and external partners with dignity, respect, and kindness to facilitate the opportunity for all to succeed. Inclusion and Belonging: We value diversity, equity, inclusion, and belonging by focusing on differences that promote creativity and acceptance across the organization. We promise to create a safe environment for individuality to flourish.

Requirements

Bachelor's degree in Social Work, R.N., B.S.N., or Bachelor's degree in any field and 2 years' experience in Case Management type services
Valid Drivers License
Ability to read, write, and communicate clearly in Spanish and English.

Nice To Haves

HIV, hepatitis, and substance abuse prevention or service coordination experience with the target population preferred
Demonstrated experience serving a diverse population

Responsibilities

Maintains professional, well written, comprehensive, and accurate client record, documenting interactions with clients and/or on behalf of clients and according to program standards (SCOUT database)
Completes program reports and data requests in an accurate, thorough, and timely manner. This may include, but is not limited to, monthly program reports and data requests from regional and state levels
Participates in quality improvement projects as requested, including researching client data/trends, utilizing data measures to prioritize client contact, and streamlining internal procedures
Completes comprehensive assessments and creates individualized service plans for all clients
Evaluates client eligibility for government-funded programs (i.e. Medicaid, Medicare, Social Security etc.), and provides referrals and follow up as appropriate
Makes referrals to community resources and services based on client need and eligibility, and coordinates follow-up care and decisions affecting the client. Confers with said referrals to explain agency policies, treatment philosophy, and programs; when sharing client information, maintain HIPAA and client confidentiality standards
Provides education to clients on HIV, medication and medical appointment adherence, viral load and CD4 lab results, and risk reduction strategies
Educates clients on process for submitting insurance and co-pay documentation and works closely with clients and necessary third-parties to maintain insurance coverage
Maintains regular contact with clients to provide ongoing assessment, support, intervention, and customer service. This includes timely follow-up with client plan of care (goal/service plan) as documented in client file (SCOUT Service Plan)
Serves as client advocate to ensure access to, and understanding of, needed services; this may include assisting clients in applying for government funded programs, connecting clients to legal resources, serving as client reference for service applications; and attending medical appointments to ensure client understanding of medical care and treatment regimen
Performs "on-call" duties and acts as team leader on scheduled days (i.e. educating new clients on system, triaging needs of presenting clients, coordinating intake, providing coverage for unavailable team members, serving as training resource for new team members, etc.)
Operates as a team member of the KC CARE Health Center; supporting other staff members when needed
Performs all duties as assigned by the Department Director or Senior Staff Members to support the operations of KC CARE and the HIV continuum of care programming
Collaborates with internal and external partners regarding client care and goals
Maintains professional, timely, and clear communications between team members and other staff members
Attends scheduled Kansas City Health Department Ryan White HIV Case Management meetings and other internal team meetings as scheduled by supervisor; and attends Comprehensive HIV Prevention and Care Planning Council monthly meetings on a rotating team schedule
Enrolls/makes referrals for clients to enroll in the most comprehensive insurance plan available to them and assesses client eligibility for insurance premium and co-pay assistance
Participates in KC CARE's HIV Multidisciplinary Team to ensure all client needs are being met