Bilingual Healthcare Customer Service Representative

CU Medicine • Aurora, CO

12d • Remote

About The Position

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado. We are seeking a fully bilingual individual (English/Spanish) who is interested and excited about the opportunity to serve as a primary Patient Support resource for our Spanish speaking patients/families. The Bilingual Healthcare Customer Service Representative will provide a language pay differential of $1.50/hr which is reflected in the posted pay range. Language testing will be deployed for all qualified candidates to ensure bilingual skills are at the proficiency level needed to meet the expectations/requirements of the job. This job can be performed 100% remotely. The goal of the Bilingual Healthcare Customer Service Representative is to elevate the University of Colorado patient experience by addressing questions/concerns and fielding correspondence requests primarily received via phone in a call center environment. The ideal candidate will demonstrate the ability to successfully multitask and alternate between multiple programs.

Requirements

• Requires high school diploma or equivalent and a minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology.
• Must be technically proficient.
• Requires advanced verbal and written communication skills.
• Must possess strong interpersonal skills.
• Professional maturity and ability to exercise sound judgement are essential.
• Written/verbal fluency in both English and Spanish is required.

Responsibilities

• Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment.
• Interact directly via phone with patients, affiliate partners, payers, and healthcare providers.
• Collect payments and/or provide guidance on payment options for outstanding balances.
• Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate.
• Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities.
• Utilize analytical thinking for account research and reconciliation.
• Manage all interactions in a positive, caring manner.
• Perform specialized tasks as assigned by the manager and/or supervisor.

Benefits

• CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck.
• Find information about our benefits here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees