Bilingual Health Educator

Snow Companies•Tampa, FL

20d

About The Position

The Bilingual Health Educator (HE) is responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness. Snow Companies' business is centered around the patient journey, and the Bilingual Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Bilingual Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. Bilingual Health Educator will report directly to the Team Lead. PATIENT PRIVACY: The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Bilingual Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to: Snow Policies and Procedures Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting Adverse Event (AE) Reporting The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations Privacy and Data Security ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES : As a Bilingual Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:

Requirements

Verbal and written communication skills
Data management and problem-solving skills
Organization
Collaboration
Critical Thinking
Adaptability
Attention to Detail
Time Management
Leadership
Word-processing (Word)
Spreadsheets (Excel)
Presentation software (Power Point)
Email (Outlook)
Internet and World Wide Web
Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.
Basic computer skills, including database data entry and previous experience with patient communication a must.
Experience and demonstrated understanding of call center operation and troubleshooting.
Working knowledge of MS Office.
Fluency in Spanish.

Nice To Haves

Medical background preferred.
Fluency in a foreign language is a plus, but not required.

Responsibilities

Successfully listen to callers on the educational support line
Closely follow written scripts, FAQs, and resource documents
Understand patient privacy laws (HIPAA)
Maintain disease knowledge and sensitivity
Collaborate to keep other departments informed of call totals and issues that arise
Participate in ongoing training and monitoring
Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public
Demonstrate organizational skills
Able to multitask in a high-pressure environment
Anticipate hurdles and overcome them quickly and efficiently
Collaborate with people in other departments when appropriate
Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company
Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function
Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations
Perform additional duties and responsibilities consistent with those listed above based upon business needs.