Bilingual Front Office Clerk

Legacy Community Health•Houston, TX

30d•Onsite

About The Position

Welcome to Legacy Community Health, where every day is an opportunity to make a difference in the lives of our patients. As a Bilingual Front Office Clerk, you are more than just a welcoming face; you're the first impression and a crucial part of our healthcare family. Your role is all about creating a warm and inviting atmosphere for everyone who walks through our doors or calls our clinic. Make a Lasting Impression: Your friendly demeanor and welcoming smile set the tone for our patients' entire experience. Embrace Variety: Enjoy a dynamic work environment where no two days are the same, keeping your role exciting and fulfilling. Collaborative Atmosphere: Work closely with a passionate and enthusiastic team dedicated to our mission. Growth and Development: Take advantage of opportunities for personal and professional growth; your future is bright with us. Mission-Driven Impact: Play a vital role in providing exceptional healthcare to our community, making your work meaningful and rewarding.

Requirements

High school graduate or equivalent—a solid foundation to kickstart your journey!
Possess a pleasant, professional, and articulate phone voice; your tone is everything!
Excel in juggling multiple tasks and managing a symphony of incoming calls or patients.
Show off those efficient and accurate data-entry skills—precision is key!
Be a wiz in computer literacy, and experience with multi-line phones or switchboards is a plus.
Have basic knowledge in math and filing—keeping things in order is your forte!
Demonstrate stellar decision-making abilities under crunch time.

Nice To Haves

Bilingual in English/Spanish? ¡Fantástico! That's a preferred skill!

Responsibilities

Answer and route incoming calls with precision, ensuring a seamless communication experience for our patients.
Welcome clients warmly and manage the intake process efficiently.
Accurately log patient information with your exceptional data-entry skills.
Collaborate with the volunteer coordinator to ensure smooth volunteer operations.
Manage appointments with finesse, following all procedures meticulously.
Handle payments accurately, adhering to all cash handling protocols.
Maintain a tidy and welcoming clinic lobby environment.
Assist in processing lab results as directed by the Practice Manager.
Contribute to our Performance Improvement Program and drive positive change.
Foster a respectful and courteous atmosphere for patients, families, and colleagues.
Collaborate with your team to achieve department goals and build effective working relationships.
Thrive in the primary care medical home environment.
Participate in all necessary safety training programs to ensure a safe clinic environment.
Ensure workspace and equipment meet Legacy's high standards.
Master Legacy's exposure control plans to enhance safety from pathogens.
Stay flexible and ready to take on additional duties as needed.