Bilingual Front Desk Team Lead

Legacy Community Health•Houston, TX

25d•Onsite

About The Position

Are you ready to make a meaningful difference in the lives of our patients? As the Front Office Team Lead at Legacy Community Health, you will be the welcoming face that greets every individual who walks through our doors. Your role is vital in shaping the foundation of patient-provider relationships and ensuring that each visit is a positive experience. Key Role Highlights: Be the first point of contact for patients, setting the tone for their entire healthcare journey. Positive Work Environment: Enjoy a supportive and collaborative team atmosphere where your contributions matter. Impactful Work: Play a crucial role in community healthcare, helping to provide access to quality services. Growth Opportunities: Benefit from mentorship and development programs that support your career aspirations. At Legacy Community Health, we're more than just a healthcare provider; we're a community dedicated to making a difference. We invite you to bring your passion and expertise to our team, where together, we can create lasting change.

Requirements

High school graduate or equivalent required.
Bilingual preferred.
Pleasant, professional, and articulate phone voice.
Ability to multi-task and handle multiple incoming calls or patients simultaneously.
Efficient and accurate data-entry skills.
Computer literacy and experience with multi-line phone or switchboards required or ability to learn quickly.
Required knowledge includes basic math, alphabetical or numerical filing.
Must be able to manage multiple deadlines and make decisions effectively.
Frequently required to sit; occasionally stand and walk.
Required to talk and communicate expressively and receptively.
Occasionally required to lift or move up to 25 pounds.
Exposure to infectious waste, diseases, and conditions possible.
The noise level in the work environment is usually moderate to loud.

Responsibilities

Answer incoming calls and route them appropriately.
Perform client intake and notify appropriate staff of the client's arrival.
Enter patient information into the appropriate databases.
Follow appointment and cash handling procedures as set by management.
Complete opening and closing procedures, including preparation of daily deposits.
Maintain a clean and orderly clinic lobby.
Participate in the Performance Improvement Program.
Assist with training and development of staff to ensure a great patient experience.
Monitor patient flow and communicate with management to adjust staffing levels as necessary.
Handle escalated customer service issues to minimize disruptions in patient flow.
Assist with implementation and upkeep of special projects or initiatives.
Monitor and evaluate staff performance and provide constructive feedback.
Facilitate communication between patients and providers regarding delays or issues.
Review provider schedules for errors or discrepancies impacting daily operations.
Provide feedback to management for periodic staff performance reviews.
Monitor office supplies and communicate or order when necessary.
Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees.
Promote effective working relations and work effectively as part of a team.
Work within a primary care medical home context, applying a team-based approach to care.
Attend required safety training programs and education programs.
Operate assigned equipment and perform all procedures safely.
Maintain work area and equipment in condition required by Legacy standards.
Follow Legacy’s exposure control plans and demonstrate knowledge of procedures and protective barrier equipment.