Bilingual Front Desk Support - Receptionist

Catholic Charities USA • Yakima, WA

392d • $35,360 - $41,600

About The Position

The Bilingual Front Desk Support Receptionist at Catholic Charities Serving Central Washington plays a crucial role in providing efficient and caring service to clients and callers. This position is responsible for managing front desk operations, ensuring confidentiality, and supporting various agency departments while maintaining a professional and welcoming atmosphere.

Requirements

• Associates Degree or Business School training preferred
• High School Diploma
• 2 years experience in a Receptionist or Secretarial position
• Pleasant, professional, welcoming and friendly demeanor with staff and clients

Responsibilities

• Provide clerical support for all Agency departments
• Answer telephone calls and relay messages as needed, following confidentiality and HIPAA protocol at all times
• Greet and refer all clients/visitors to appointments and meetings
• Monitor children in waiting area to prevent noise and traffic in halls
• Maintain schedule of staff who are on duty/trainings sick leave
• Receive and distribute incoming mail accurately to all Agency Departments
• Prepare and meter all outgoing mail and deliver to post office drop box
• Complete monthly postage report
• Check all equipment to ensure readiness for use (including stocking paper, toner, etc.)
• Collect and receipt donations
• Perform front desk opening and closing procedures per protocol manual
• Supply audit/stocking
• Key audit
• Prepare for urgent diapers if staff is off
• Complete CRJ daily and cash sheets
• Provide support specific to the outpatient mental health program
• Check clients in for appointments
• Collect (at time of service) and receipt all client payments
• Check Medicaid/commercial insurance eligibility daily
• Announce arrival of clients to clinicians
• Make changes to appointments accordingly
• Schedule/reschedule appointments as needed
• Send clinician letters as requested, confirming back via email when completed
• Ensure all outpatient forms are well-stocked
• Complete rush basket assignments daily and accurately
• Maintain positive, outgoing team atmosphere towards staff and clients
• Greet clients and staff in a professional, friendly and attentive manner
• Be professional, yet assertive with clients (ie. payments, confidentiality, waiting area rules)
• Keep all personal information regarding self/clients/staff in confidence at all times
• Answer phones promptly and cordially
• Ensure that noise level in reception area is kept at a low level
• Be flexible to meet the requirements of the position
• Perform other duties as assigned

Benefits

• Medical/Dental
• FSA
• 403(b) Retirement
• Additional Voluntary Benefits
• Paid Holidays
• Vacation/Sick Leave
• Education Assistance Program
• Employee Assistance Program
• Longevity awards

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED