Front Office Coordinator

FIVE POINT DENTAL SPECIALISTS • Perris, CA

1d • Onsite

About The Position

Cool Smiles Orthodontics is seeking a dynamic Bilingual Front Desk Receptionist to join their team. As the first point of contact for patients, this role is crucial for delivering exceptional customer service and ensuring a positive experience for everyone who visits the office. The position offers opportunities for personal and professional growth within a supportive community dedicated to creating beautiful smiles and positively impacting lives.

Requirements

• High school diploma or equivalent
• Minimum 1 year of experience in a customer service role
• Fluency in English and Spanish (Bilingual proficiency required)
• Strong interpersonal skills and ability to connect with diverse individuals.
• Exceptional multitasking abilities and attention to detail
• Proficiency in basic computer skills
• Positive attitude, proactive problem-solving skills, and ability to work effectively under pressure.

Responsibilities

• Warmly greet and assist patients upon arrival and dismissal.
• Address patient inquiries and concerns in accordance with company policies.
• Manage incoming calls and schedule appointments efficiently.
• Maintain and update appointment book
• Confirm appointments and follow up on no-shows or cancellations.
• Register patients and ensure accurate chart filing
• Handle cash transactions with precision
• Maintain cleanliness and organization of the waiting area
• Support strategic local marketing initiatives to drive brand awareness and patient growth
• Perform additional duties as assigned by the Office Manager or PDM

Benefits

• 401(k) with matching
• Health insurance
• Paid time off
• Paid holidays
• Uniform allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees