Bilingual Front Desk Clerk

Legacy Community Health•Houston, TX

6d•Onsite

About The Position

Welcome to Legacy Community Health! Here, your role as a Bilingual Front Desk Clerk transcends a typical job description. It's a heartfelt invitation to be part of something bigger—a chance to make a meaningful impact on the lives of our patients and community. As the friendly face and reassuring voice that patients first encounter, you're instrumental in shaping their experiences and nurturing lasting relationships with our healthcare providers. Be the essential connection in patient-provider interactions, ensuring each encounter is warm and inviting. Thrive in a collaborative work environment with a team that genuinely appreciates your contributions. Experience a nurturing atmosphere that prioritizes personal growth and a balanced work-life dynamic. Embrace the fulfillment of being part of a mission-driven organization devoted to community healthcare.

Requirements

High school graduate or equivalent required.
Pleasant, professional, and articulate phone voice.
Ability to multi-task and handle many incoming calls or patients at once.
Efficient and accurate data-entry skills.
Computer literacy and multi-line phone or switchboard experience.
If no experience, the prospective receptionist must be able to learn it quickly.
Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
Must be able to manage multiple deadlines and decision-making responsibilities.

Nice To Haves

Bilingual in English/Spanish preferred.

Responsibilities

Welcome incoming calls with a professional and caring demeanor, directing them appropriately.
Conduct client intake and inform the relevant staff of client arrivals.
Accurately input patient information into our databases.
Collaborate with the volunteer coordinator to manage volunteers effectively.
Adhere to appointment and cash handling procedures as outlined by management.
Maintain a welcoming and orderly clinic lobby environment.
Process lab results as directed by the Practice Manager.
Participate in the Performance Improvement Program to enhance service quality.
Promote a professional and courteous environment, respecting all patients and staff.
Work effectively within a team-based primary care medical home setting.
Attend safety training programs and adhere to safety protocols and procedures.
Operate equipment safely and maintain work areas per Legacy’s standards.
Report safety concerns promptly and follow exposure control plans.
Perform other duties as assigned to support clinic operations.