Bilingual Front Desk Clerk

Legacy Community Health•Houston, TX

5d•Onsite

About The Position

Welcome to Legacy Community Health! Here, your role as a Bilingual Front Desk Clerk transcends a typical job description. It's a heartfelt invitation to be part of something bigger—a chance to make a meaningful impact on the lives of our patients and community. As the friendly face and reassuring voice that patients first encounter, you're instrumental in shaping their experiences and nurturing lasting relationships with our healthcare providers. Be the essential connection in patient-provider interactions, ensuring each encounter is warm and inviting. Thrive in a collaborative work environment with a team that genuinely appreciates your contributions. Experience a nurturing atmosphere that prioritizes personal growth and a balanced work-life dynamic. Embrace the fulfillment of being part of a mission-driven organization devoted to community healthcare. As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you. At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department: Approachable & Collaborative We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility. Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve. Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Requirements

High school graduate or equivalent required.
Pleasant, professional, and articulate phone voice.
Ability to multi-task and handle many incoming calls or patients at once.
Efficient and accurate data-entry skills.
Computer literacy and multi-line phone or switchboard experience.
If no experience, the prospective receptionist must be able to learn it quickly.
Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
Must be able to manage multiple deadlines and decision-making responsibilities.

Nice To Haves

Bilingual in English/Spanish preferred.

Responsibilities

Welcome incoming calls with a professional and caring demeanor, directing them appropriately.
Conduct client intake and inform the relevant staff of client arrivals.
Accurately input patient information into our databases.
Collaborate with the volunteer coordinator to manage volunteers effectively.
Adhere to appointment and cash handling procedures as outlined by management.
Maintain a welcoming and orderly clinic lobby environment.
Process lab results as directed by the Practice Manager.
Participate in the Performance Improvement Program to enhance service quality.
Promote a professional and courteous environment, respecting all patients and staff.
Work effectively within a team-based primary care medical home setting.
Attend safety training programs and adhere to safety protocols and procedures.
Operate equipment safely and maintain work areas per Legacy’s standards.
Report safety concerns promptly and follow exposure control plans.
Perform other duties as assigned to support clinic operations.