Bilingual Federal Disaster Support Representative

OneMCI•Wichita, KS

1d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking dedicated and compassionate Bilingual Support Representative to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times. Fluency in both English and Spanish is required. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates m ust pass a Level 2 fingerprint background check. Work Schedule: Hours of Operation: 7:00 AM to 7:00 PM CST Available Shifts: 7:00 AM to 4:00 PM CST 10:00 AM to 7:00 PM CST Flexibility to work assigned shifts is required. Training: A comprehensive 6-week training program is provided. Attendance for the full duration of the training is mandatory; no time off is allowed during this period. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

High school diploma or equivalent; college education is a plus.
Strong communication and problem-solving skills.
Fluency in both English and Spanish
Previous customer service experience preferred.
Ability to handle high-stress situations calmly and effectively.
Must pass a Level 2 fingerprint background check.
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Responsibilities

Assist callers impacted by severe flooding, providing empathetic and effective support.
Respond to customer inquiries and provide accurate and helpful information.
Resolve customer issues in a timely and professional manner.
Document all interactions thoroughly and accurately.
Maintain confidentiality and handle sensitive information appropriately.
Escalate complex issues to the appropriate department or supervisor as needed.
Provide follow-up communication to ensure customer satisfaction.
Stay informed about company policies, procedures, and service updates.
Participate in team meetings and training sessions to enhance service quality.
Offer feedback and suggestions to improve customer service processes.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.