Bilingual Enrollment Specialist - Prosper North

Foundation Communities Inc • Austin, TX

44d

About The Position

At the Prosper Centers, our mission is to provide expertise, support, and resources that expand access and opportunity for all to thrive.

The Bilingual Enrollment Specialist provides one-on-one support with state benefits enrollment through YourTexasBenefits.com [//YourTexasBenefits.com] and health insurance marketplace enrollment through HealthCare.gov [//HealthCare.gov]. This position is temporary, with a start-date of mid-November through September 30, 2026. There is the possibility of transition to a permanent position, dependent on funding.

Requirements

• Strong customer service skills
• Ability to provide empathetic and trauma-informed services
• Detail-oriented
• Proficiency using standard office computer programs and databases
• Ability to work on a team while handling individual day-to-day responsibilities independently
• Spanish language skills are required.

Nice To Haves

• Healthcare, and/or case management knowledge

Responsibilities

• With an empathetic and trauma-informed approach, help clients enroll in and utilize their state benefits (ex. Medicaid, CHIP, SNAP) and/or marketplace health insurance plan, conducting appointments in person and by phone, depending on client need
• Establish and maintain relevant certifications (including certification through the Texas Health and Human Services Community Partner Program, and Certified Application Counselor training through the Centers for Medicare and Medicaid Services)
• Educate clients on the Marketplace and/or Your Texas Benefits application, health coverage terminology and plan options, as well as the process for receiving SNAP benefits
• Collect and enter data in an accurate and timely manner, troubleshooting or escalating cases through the appropriate channels when necessary
• Conduct outreach activities in our six-county service area as needed (Bastrop, Burnet, Caldwell, Hays, Travis, and Williamson). This may include distributing outreach materials, giving community presentations and attending events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed