Bilingual English/Spanish Information Specialist
About The Position
Pearl Interactive Network is seeking On-site Bilingual Information Specialists for a Call Center in Gettysburg, PA. The Information Specialist responds to inquiries from the public regarding licensing procedures, application requirements, and complaint filing processes. Pearl offers a Competitive Compensation and Benefits package to include: Medical, Dental, Vision, and Life Insurance Paid time off, Paid holidays 401K eligibility Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program. Operating Hours: 8 am - 6 pm EST, Monday - Friday Locations: Gettysburg, PA
Requirements
- High School Diploma
- Must be bilingual (English and Spanish)
- Minimum of 1-2 years of experience in a call center, customer service, or government information support role.
Responsibilities
- Respond to inquiries from the public regarding licensing procedures, application requirements, Broadband Data Collection, and complaint filing processes.
- Provide accurate guidance on navigating online forms, and documentation requirements.
- Research and resolve consumer issues by referencing FCC policies, procedures, and knowledge base resources.
- Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records.
- Escalate unresolved issues to higher-level specialists or government staff as required.
- Other duties as assigned.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Paid time off, Paid holidays
- 401K eligibility
- Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
