Bilingual (English/Spanish) Customer Service Representative

THE LAW OFFICES OF KANNER AND PINTALUGA PA • Delray Beach, FL

14d

About The Position

The Customer Service Representative at Kanner & Pintaluga is essential for managing client interactions and facilitating communications between clients, medical providers, and internal teams, primarily within the Personal Injury department. This role encompasses a wide range of responsibilities including client intake, case management, and claims processing to ensure effective case progression and client satisfaction.

Disclaimer: Applicants for this posting will be considered for our positions based on fit. The full scope of the position and its responsibilities will be disclosed during the interview process.

Requirements

• Full-time, 8:00 am to 5:00 pm, M-F.
• High school/GED diploma required.
• Bilingual (English/Spanish) highly preferred; additional language skills in Creole are a plus.
• Customer service or previous office or executive assistant experience is preferred.
• Strong understanding of HIPAA requirements and the ability to maintain high levels of confidentiality.
• High attention to detail with the capability to scan, index, and manage documents accurately.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Responsibilities

• Perform general office clerk duties and errands to support practice leadership.
• Handle incoming calls and other communications.
• Record information as needed.
• Prepare and circulate reports as needed.
• Prepare correspondence for approval by Managing Attorney.
• Coordinate events and meetings as needed.
• Perform additional duties as required.

Benefits

• Competitive Wage
• Paid Time Off, Holiday, Bereavement, and Sick Time
• 401K Retirement Savings Plan with Firm match
• Group Medical/Dental/Vision Plans
• Employer-Covered Supplemental Benefits
• Voluntary Supplemental Benefits
• Annual Performance Reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees