Bilingual Employee Benefits Counselor

Gallagher•Houston, TX

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Accretive Enrollment Services, now a part of Gallager, offers comprehensive enrollment services and voluntary benefits tailored to meet the diverse needs of your client's workforce, enhancing financial stability and productivity. As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive. Accretive Enrollment Services has an exciting opportunity for a Bilingual Employee Benefits Counselor. The Bilingual Employee Benefits Counselor provides personalized enrollment assistance to employees through the benefits enrollment call center or in a face-to face environment. This role is responsible for explaining the benefits that are available to the employees and assist them with the enrollment process. This position requires excellent interpersonal and communication skills, be a subject matter expert with employee benefits and the enrollment process. The candidate must have excellent attention to details and organizational skills to manage the ongoing enrollments throughout the year. No experience needed, but preferred. In house training is available.

Requirements

Minimum of 1 year of enrollment experience preferred.
Call Center experience (preferred but not required).
High School Diploma required.
Strong communication skills to deliver the benefits message set out by each employer group to education and guide employees through their benefits package.
Texas Life and Health license is required.
Must speak English.
Must speak Spanish.
Professional interpersonal skills.
Attention to Detail.

Nice To Haves

Call Center experience (preferred but not required).
Minimum of 1 year of enrollment experience preferred.

Responsibilities

Must have knowledge or be willing to learn of employee benefit plans – i.e. Medical, Dental, Visions, FSA/HSA, Short- and Long-Term Disability, Life Insurance, Critical Illness, Accident, Hospital Indemnity, etc.
Demonstrates a comprehensive understanding of processes and best practices.
Responsible for inbound/outbound calls and emails for a specific set of employer groups.
Excellent time management skills with the ability to maintain multi-faceted projects, providing both quality and quantity while completing daily job duties and adhering to various deadlines with little to no supervision.
Maintains a high level of professionalism to all employees.
Consistently demonstrates high standards of integrity.
Maintains high regard for employee privacy in accordance with the corporate privacy policies and procedures.
Perform other functions as assigned by management.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program