Bilingual Digital Branch Sales FSO/Full-Time/Onsite

Kelly Community FCU • Tyler, TX

19h • $19 - $23 • Onsite

About The Position

Position Summary for the Bilingual Digital Branch Sales (FSO) Full-Time / Onsite-In Branch: We're Growing and looking to add our next Great Talent! We're hiring for a Bilingual fluent English and Spanish Talent to join our Digital Branch Sales Team! Check out the Digital Branch Sales (FSO) position qualifications, other job required skills, and hours availability to consider applying with us! Apply now!

What if your ability to build trust could directly improve someone’s financial well-being every single day?

Do you thrive in roles where success comes from relationships built over time—not just transactions?

Are you the kind of person who spots needs others miss—and confidently recommends solutions that make a real difference?

Do you naturally turn everyday conversations into meaningful relationships—and opportunities to truly help people?

As a Bilingual Digital Branch Sales (FSO) You play a key role in delivering on our mission to care for members like family. Every interaction is an opportunity to build trust, create meaningful relationships, and provide solutions that truly improve our members’ financial lives. If you prioritize people, take pride in helping others, and enjoy making a positive impact - this is the place for you. You'll assist opening new accounts, take consumer loan applications and carry to the finish line when the loan is funded, and connect members to additional services through thoughtful referrals, all while creating experiences that lead to lasting loyalty and positive feedback. You'll work alongside a supportive team that values collaboration and celebrates wins together, because being a Team Player is at the core of how we serve both our members and each other.

We are looking for someone who holds themselves to a high standard of Excellence. That means doing the right thing every time, paying attention to the details, and ensuring accuracy in every transaction. In this role, accountability matters, results matter, and how you achieve them matters most. If you are motivated, people-focused, and ready to grow your career while making a difference, we would love to have you on our team.

Requirements

• Applicant has written and verbal proficiency and fluent in English and Spanish
• Prioritizes long-term relationships over one-time transactions
• Familiar or prior work experience in a call center
• Excellent communications in verbal and written
• Possesses a genuine self-starter attitude
• Ability to multitask in a fast-paced environment
• Good understanding of the foundation of determining credit worthiness
• The ability to collaborate with team members
• Able to plan and prioritize workload, strong attention to detail, with a focus on accuracy and quality of work
• A trusted advisor to our members and others can rely on
• Digital Branch Sales FSO I: Six (6) months to two (2) years of product and services sales experience similar to retail sales or related banking/credit union industry such as loan processor, credit union or bank teller, or credit union or bank CSR.
• Digital Branch Sales FSO II: Two (2) to ten (10) years of consumer lending and financing or related banking/credit union industry such as loan processor or credit union/bank CSR.
• Digital Branch Sales FSO III: Ten (10) or more years of consumer lending and financing or related banking/credit union industry such as loan processor or credit union/bank CSR.
• Digital Branch Sales FSO I: Minimum High school graduate or GED with FSO I required experience.
• Digital Branch Sales FSO II: Minimum High school graduate or GED with FSO II required experience, or a four (4) year completed Bachelor's degree in Business Administration with major in Finance, Marketing, or Communications is accepted as required experience equivalent.
• Digital Branch Sales FSO III: Minimum High school graduate or GED with FSO III required experience.

Responsibilities

• Consistently deliver an exceptional member experience by actively engaging with members, understanding their needs, and providing personalized, effective solutions. Strive to build strong, lasting relationships, ensure member satisfaction, and contribute to member loyalty through clear communication, responsiveness, and proactive service. FSO performance and accountability is measured by individually receiving 52 or more 4 star or greater positive online reviews with name mentioned by 12/31/2026.
• Actively contribute to loan growth by identifying member needs, educating them on available loan products, and providing tailored solutions. Focus on building strong relationships, promoting financial wellness, and guiding members through the loan process with clarity and confidence to drive lending success. FSO is held accountable for individual production of loan funding of $6,500,000 or greater by 12/31/2026.
• Drive member growth by building strong relationships, identifying opportunities to expand membership, and delivering exceptional service. Focus on educating potential and existing members about the benefits of our products and services, fostering loyalty, and enhancing overall member engagement. Performance is measured by FSO resulting in opening 79 or greater new accounts by 12/31/2026.
• Accurately identify members needs and proactively refer them to the Financial Advisor and Mortgage Department when appropriate. Strive to provide clear and helpful information, ensuring members receive expert guidance tailored to their specific situation, while enhancing overall satisfaction. FSO is accountable and performance measured by ability to submit 36 or greater referrals to the Financial Advisor and/or Mortgage Department by 12/31/2026.
• Consistently produce high-quality work with a focus on accuracy and attention to detail, minimizing errors through careful planning and thorough review. Strive to maintain a high standard of performance by adhering to processes, continuously improving skills, and ensuring tasks are completed with precision and efficiency. FSO is held accountable and performance is measured by completing all work with less than twelve (12) audit findings reported to the Supervisory Committee by 12/31/26.
• Assist Digital Branch in growing the credit union to increase members by 227, increase loans $22,239,876 and increase deposits $27,213,560 from prior year by December 31, 2026 date while achieving net income!

Benefits

• Health, 3 plan options with BC/BS – one plan fully paid for employee
• Dental, Vision, Short- and Long-term disability, Basic Life/AD&D, and Voluntary Life/AD&D
• Supplemental Accident and Critical Illness Insurance
• 401K with Employer Match – employee fully vested on Day One!
• Paid Leaves include Vacation, Sick, Bereavement, Jury Duty, Volunteer ( Not eligible during initial 90 day hiring period)
• Plus 11 paid Holidays annually!
• Casual work attire environment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees