Bilingual Customer Service Specialist- Spanish/English
About The Position
Sutherland is on the lookout for team-oriented and results-driven people to join us as BILINGUAL (EN/SP) Customer Service Specialist. These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios. The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of your analytical and problem-solving skills. We are committed to building a better you! A supportive team environment- All efforts are collective, so you are never alone Top-notch paid training- A chance to learn and earn Unlimited advancement opportunities- Your career development is never-ending Rewarding benefits package- Your well-being is top priority Your new Career will include:
Requirements
- High School Diploma (required)
- Fluent in English and Spanish (required)
- Ability to type a minimum of 30 WPM
- Previous experience in customer service, retail services, and call contact environment
- Strong organizational and problem-solving skills
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills
- Excellent attention to detail
- Working knowledge of Microsoft Windows, Word, and Excel
- Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines
Responsibilities
- Analyzing payment history/notes and clearly communicating account statuses to customers
- Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
- Promptly report/refers sensitive and complex issues to the Team Leader
- Documenting all activities in accordance with established procedures in a clear and concise manner
Benefits
- A supportive team environment- All efforts are collective, so you are never alone
- Top-notch paid training- A chance to learn and earn
- Unlimited advancement opportunities- Your career development is never-ending
- Rewarding benefits package- Your well-being is top priority
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
