Bilingual Customer Service Representative

Leon Medical Centers•Miami, FL

22d

About The Position

Are you passionate about helping others, delivering exceptional service, and being part of a mission-driven healthcare organization? We’re looking for a warm, professional, and detail‑oriented Customer Service Representative to be the friendly voice and trusted support for our patients and future members. In this role, you’ll play a key part in creating positive experiences, resolving concerns, and ensuring every caller feels heard, cared for, and valued.

Requirements

A compassionate communicator who can make callers feel supported and respected.
A patient problem-solver with excellent listening skills.
Someone who thrives in a fast-paced, team‑oriented environment.
A professional who takes pride in accuracy, reliability, and creating positive experiences.
Professional with at least one year of experience in customer service or a related role.
Fluent in English and Spanish
High School Diploma or equivalent required.

Responsibilities

Provide exceptional service by answering and screening patient inquiries with professionalism, courtesy, and genuine care.
Resolve questions quickly and accurately, offering solutions directly whenever possible to ensure patient satisfaction.
Handle concerns with empathy, including supporting irate callers with patience, understanding, and a commitment to resolving issues.
Document all patient interactions, including actions taken and outcomes.
Schedule, cancel, and update physician appointments using our computer system, including notifying patients of any changes.
Coordinate transportation services for patients who need support getting to appointments.
Communicate with medical centers, departments, and offices to gather necessary patient information.
Connect potential new members to the Marketing Agency and maintain accurate prospect records.
Take and route messages for physicians and support departments.
Update patient personal information to ensure accurate records.
Conduct outbound appointment confirmation calls to help patients stay on track with their care.