Bilingual Customer Service Representative

Integrity•Houston, TX

17d•Remote

About The Position

Bilingual Customer Service Representative Trusted Senior Specialists Remote About Trusted Senior Specialists In 2005, Michael and Melinda Wilhelm founded Trusted Senior Specialists, an Integrity company, headquartered in Houston, Texas, with the goal of serving Medicare beneficiaries. Built on foundational values of love and trust, the company has grown from a husband-wife team to a family of employees who share their vision, compassion and desire to serve. Trusted Senior Specialists delivers old-fashioned customer service of yesterday, using the advanced technology of today. Throughout their growth, their 5,000 agents have remained focused on helping over 82,000 Americans protect their most valuable assets: health, wealth and wellbeing. For more information, visit www.trustedseniorspecialists.com. Job Summary The Customer Service Representatives provides an ongoing positive impression of the company by answering client calls in a professional, courteous, and timely manner. You will assist our clients by submitting claims to carriers, changing primary care doctors, assisting clients with their questions, and more.

Requirements

Bilingual (Required)
Customer Service Experience
Eager and willing to learn
Have compassion and a strong work ethic
Have strong communication skills and computer literacy

Responsibilities

Manage large amounts of inbound and/or outbound calls in a timely manner
Follow communication scripts, prompts, call flows when handling different topics
Identify customer’s need and clarify information
Seize opportunities to schedule appointments, where applicable
Keep records of all conversations in our call center database in a comprehensible manner
Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support.
Ability to adapt and respond to different types of characters
Ability to work well in a structured work setting and adhere to a daily schedule
Work closely with Call Center Managers to promptly resolve issues
Handle complaints professionally
Meet personal/team/site qualitative and quantitative targets
Assist customers with finding/changing doctors, and ordering ID cards
Assist insured’s with disputing bills, filing grievances and appeals
Set up gym membership programs
Assist in submitting initial applications for Medicare and/or Social Security benefits
Strong attention to detail with excellent time management and decision-making skills
Perform other duties as assigned