Bilingual Customer Service Representative - Spanish-English - McAllen, TX

TTEC • McAllen, TX

5h • Onsite

About The Position

TTEC is seeking a Bilingual Customer Service Representative fluent in Spanish and English to work at their site in McAllen, TX. This role is about bringing humanity to business by providing exceptional customer experiences. The ideal candidate will have a passion for helping others, providing peace of mind, and resolving customer issues with compassion and a smile. TTEC is committed to supporting employees' career and professional development through training, coaching, and free courses. The company fosters an inclusive culture and community-minded organization, valuing diversity and empowering global teams to deliver amazing service and technology. TTEC is a global consulting, technology, and managed services company focused on smarter, more human customer experiences.

Requirements

• Bilingual in English and Spanish
• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $18 per hour plus performance bonus opportunities
• PTO
• Tuition reimbursement
• Health and wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees