Bilingual Customer Service Representative

JDS INDUSTRIES INC • Sioux Falls, SD

2d • Onsite

About The Position

Primary responsibilities include processing product orders and answering customer inquiries over the telephone

Requirements

• Must be fluent in both English and Spanish (Verbal and Written)
• High school diploma or GED required
• Must have at least two years of any customer service experience
• Ability to actively listen and pay attention to detail
• Service oriented mentality, demonstrating interpersonal skills and teamwork
• Work under time constraints while meeting productivity, accuracy, and service-related performance standards
• Ability to establish and prioritize objectives to manage time and resources appropriately
• Maintain a positive attitude on and off the phone, while working with a variety of personnel

Nice To Haves

• No call center experience required

Responsibilities

• Professionally handle all calls and electronic communication
• Process incoming orders and resolve issues
• Learn JDS products and processes to better serve customers
• Thoroughly and efficiently gather customer information
• Accurately enter all information regarding customers and orders
• Offer recommendations during the ordering process to completely fulfill customer needs
• Generate call-back messages for quality assurance
• Attend paid training and meetings

Benefits

• Opportunities for career advancement
• Paid time off/Paid incentive hours
• Holiday paid time off
• Medical/Dental/Vision Insurance
• Life insurance provided
• Tuition assistance
• Wellness reimbursement
• 401k, 401k match
• Casual dress
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED