Bilingual Customer Service Representative

Aston Carter•Tigard, OR

2d•$20 - $22•Onsite

About The Position

Service Partners is looking for a sales coordinator to support their sales reps and to provide customer order support and product/business information for all customers. This position acts as a business representative for the distribution channel. - Provide quality customer service and order support for service partners' customer base. - Help with purchase orders, providing updates on invoicing and ensuring data entry is accurate - Process and review dealer orders and requests and system generated acknowledgements and orders - Communication professionally with Service Partners customers and internal customers regarding product and business issues. - Support the order fulfillment process by working extensively with outside sales representatives, product personnel, Customer service, credit and delivery. - Maintaining pricing and running sales reports. - Reflective service partners' business values in all business interactions. -Process orders using JDEdwards - May support with other administrative duties and projects as assigned. - There is autonomy in this role. Ideally looking for someone who thrives with autonomy and gets excited about problem solving and making something their own.

Requirements

Minimum of one (1) to two (2) years experience in customer service utilizing an enterprise system, preferably in a manufacturing environment
administrative support or sales support experience from a logistics, or blue collar environment would be ideal.
Must have excel skills and the ability to pick up new systems
ability to deal with ambiguity and support returning customers in person and via phone/email at times.
High School diploma or general education degree (GED) required, some college preferred
Work independently, at times under pressure
Strong time management skills with ability to multitask
Sense of urgency; meeting of deadlines
Excellent customer service skills
Computer literacy and ability to learn new computer software programs
Excellent written and oral communication skills; strong organizational skills and attention to detail
Crm
Ms office suite
bilingual
Sales
Customer service
Data entry
Sales support
Order entry
Microsoft office
Account management
Order processing
Administrative support
Clerical
Email
Microsoft outlook
Inside sale
Sap

Responsibilities

Provide quality customer service and order support for service partners' customer base.
Help with purchase orders, providing updates on invoicing and ensuring data entry is accurate
Process and review dealer orders and requests and system generated acknowledgements and orders
Communication professionally with Service Partners customers and internal customers regarding product and business issues.
Support the order fulfillment process by working extensively with outside sales representatives, product personnel, Customer service, credit and delivery.
Maintaining pricing and running sales reports.
Reflective service partners' business values in all business interactions.
Process orders using JDEdwards
May support with other administrative duties and projects as assigned.