About The Position
The Gas Engineering Customer Engagement section is a dynamic group involved in all aspects of gas service line inspections and natural gas detector installations. The Customer Service Representative (CSR) plays a very important role within the group as a liaison between the Company and its customers. The CSR will be responsible for learning and understanding all facets of the two programs to best provide a plus one experience to our customers. Scheduling appointments via both inbound and outbound calls as well as handling customer email correspondence will be a large part of the CSRs day. The CSR will work closely with various internal as well as some external stakeholders
Responsibilities
- Scheduling appointments via both inbound and outbound calls
- Handling customer email correspondence
- Liaison between the Company and its customers
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
