Bilingual Customer Service Representative

IMPACT Inc•West Allis, WI

2d•$18

About The Position

IMPACT, a non-profit organization, offers a competitive pay with a full benefits package for a client focus, full time Bilingual Customer Service Representative. Since 1960, IMPACT has been serving Southeastern Wisconsin, helping people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement. Our role is critical. Critical conditions. Critical connections. Critical change. We believe that the services we provide are enhanced when various groups of people with unique ideas come together. Applicants whose work incorporates a global perspective and a demonstrated commitment to various issues in human services are particularly encouraged to apply. Position Summary Provide quality support to all of IMPACT and its' clients in keeping with IMPACT's philosophy of customer service, community focused, collaboration, compassion, integrity and expertise. Provide quality customer service by greeting clients, answering phones and screening calls, making and confirming client appointments, generating/monitoring reports, inventory supply, general correspondence, maintaining/updating information.

Requirements

Customer Service experience
Social services or human services work environment exposure
Computer software expertise (Microsoft Word, Excel)
GED or High School Diploma Required
Required to speak, read and write in Spanish
Must meet eligibility requirements for DOT system access
Reside in the State of Wisconsin
Good judgment, decision-making and problem-solving skills
Able to work effectively in a team-oriented environment
Excellent customer service skills internally and externally
Effective verbal and written communication skills
Cultural competency skills necessary to work effectively with diverse customers
Excellent computer skills
Highly organized, detail and accuracy oriented
Ability to work some evenings
Ability to learn and integrate other computer-based programs

Responsibilities

Provide a welcoming experience to IMPACT clients and visitors
Register clients and visitors
Ensure IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality
Ensure accurate processing of client payments
Provide accurate data entry
Schedule appointments for Intoxicated Driver Program and SUD assessments
Answer incoming calls and screen for appropriate transfer
Other general office duties as assigned
Actively participate in and support the organization's initiatives

Benefits

Medical (Traditional and HSA plan offered)
Dental and Vision
Flexible Spending – Employees can make pre-tax payroll deductions for medical and/or childcare expenses
Free Long Term Disability
Free Life & AD&D
AFLAC – IMPACT offers supplemental insurance on an employee voluntary contribution basis.
401(K) Plan – Eligibility is after six (6) months of service and 500 hours.
Paid Time Off (PTO) begins accruing with the first day of work for employees working 20 hours or more per week. This time can be used after the initial 90-days.
IMPACT observes (11) Holidays – New Year's Day (including New Year's Eve), Martin Luther King Jr Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day (including the day after Thanksgiving), Christmas Day (including Christmas Eve).
Employee Assistance Program and other perks program