Bilingual Customer Service Representative

Aston Carter•Indianapolis, IN

1d•$22 - $22•Remote

About The Position

If you are looking for a company where you can personally advance healthcare and make a difference in peoples lives with your bold ideas and unique point of view consider working at this client as an Investigator Support Coordinator. The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax.

Requirements

Customer service skills
Self-motivated with strong verbal skills
Attention to detail and good organizational skills
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Adaptability skills
Problem solving skills
Being a team player with an ability to work independently
Fluency in English and Spanish.

Nice To Haves

Experience in the pharmaceutical industry is an advantage

Responsibilities

Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW
Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
Updating the database with appropriate information and informing personnel of additional testing needs.
Supporting sites and sponsor with project related questions via phone and email
Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP
Assisting and supporting in the implementation of global processes and procedures
Tracking and reporting metrics as determined by management in the agreed timelines
Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete
Acting as a liaison for both internal and external clients
Communicating investigator site needs when new policies or procedures are discussed
Instilling a culture where patient safety is top priority
Promptly address patient safety issues and escalates as needed for resolution
Ensuring the investigators needs are explored prior to implementation of new processes and procedures