Bilingual Customer Service Representative

Generali Global Assistance•Pembroke Pines, FL

16h•Hybrid

About The Position

Embark on a Journey That Makes a Difference. At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. Were not just in the business of protectionwere in the business of adventure and peace of mind. Whether its a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, were there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience. Set Sail on a Career Path to Success. Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including: Diversity, Equity, and Inclusion (DEI) Committee Career pathing and Individual Development Plans Internal training and intern opportunities Women in Business Mentorship Program Employee awards and recognition Education and professional development assistance program Passport to Perks Includes: Generous Employer contribution for health, dental, and vision insurance Paid Maternity and Paternity Leave Scholarship Program for Employee Dependents Company match on 401k Employee Assistance Program (EAP) Company paid short-term and long-term disability insurance Company paid life insurance Voluntary Pet Insurance Voluntary Legal Benefit Discounts on travel insurance Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Requirements

High School Diploma or Equivalent (GED) required.
Excellent verbal and written communication skills
Insurance benefits administration (Travel/Health insurance).
Proficiency in Microsoft office Suite; ability to conduct internet research
Prior customer service experience.
Good communication skills, both verbal and written; fluent English required
Excellent customer service skills.
Excellent critical thinking and decision-making skills.
Active listening skills to understand customer needs and concerns
Positive attitude and willingness to go above and beyond to ensure customer satisfaction.

Nice To Haves

Prior experience working in a call center environment is a plus
Experience in an insurance office setting helpful.
Experience in handling high volume of interactions including call and email volumes.

Responsibilities

Answer inbound calls and automated call backs, assisting clients with coverage questions, policy modifications or cancellations, claim filing, claims status requests, etc.
Make outgoing calls following up on customer requests
Provide information on travel protection plans to travel agents or directly to passengers.
Documents all interactions with passengers.
Attends weekly team meeting to stay abreast of product information, and procedural/policy changes and department or company updates?
Participate in individual and group training, complete mandatory company training within deadlines.
Follows proper procedures as detailed in performance guidelines, and representing the mission statement, values, and standards of Generali
Manages personal email inbox to stay informed of company and departmental updates
Any additional tasks assigned by management.

Benefits

Generous Employer contribution for health, dental, and vision insurance
Paid Maternity and Paternity Leave
Scholarship Program for Employee Dependents
Company match on 401k
Employee Assistance Program (EAP)
Company paid short-term and long-term disability insurance
Company paid life insurance
Voluntary Pet Insurance
Voluntary Legal Benefit
Discounts on travel insurance
Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)