Bilingual Customer Service Representative
About The Position
Unlock your potential with Quantum ePay! We're a fast-growing financial technology provider helping business owners lower costs, increase revenue, and improve their quality of life. Our company is expanding quickly, and we're looking for motivated team members with great customer service skills who are eager to learn and grow. As a Customer Service Representative I, you'll be on the front lines supporting our merchants, answering questions, and resolving issues. You don't need to have payments experience yet, we'll provide the training and tools you need to be successful. This is a great opportunity to start a career in fintech with plenty of room for growth as you gain experience.
Requirements
- 1+ year of customer service experience (call center, retail, banking, or similar)
- Excellent verbal, written, interpersonal, and relationship-building skills
- Ability to troubleshoot and problem solve with patience and professionalism
- Strongly self-motivated with a drive to succeed and grow quickly into senior responsibilities
- Strong work ethic, self-discipline, and ability to manage multiple priorities in a fast-paced environment
- PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred
- Bilingual skills (Vietnamese, Mandarin, Spanish, Japanese preferred)
Responsibilities
- Research and resolve issues related to merchant processing history, transactions, and account activity
- Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations
- Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism
- Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization
- Deliver exceptional service by answering merchant questions and ensuring a positive customer experience
- Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently
- Perform additional duties and special projects as assigned
Benefits
- This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and/or other benefits.
- Medical, dental, vision, acupuncture and chiropractic
- 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
- Profit Sharing; paid on a biannual basis
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
