Bilingual Customer Service Representative

NEXUS DISPOSAL•Houston, TX

1d•Onsite

About The Position

Join our team at Nexus Disposal as a Bilingual Customer Service Representative (CSR). As a CSR, you will be the main point of contact for both commercial and residential customers, handling inquiries, complaints, and requests via phone and internet. Your professionalism and fluency in both English and Spanish will play a pivotal role in delivering top-notch service.

Requirements

High school diploma or equivalent; Required
Must be Bilingual (Spanish & English)
Proven experience in a customer service or sales role, preferably in the waste management or a related industry.
Excellent communication and interpersonal skills.
Strong problem-solving skills and the ability to handle challenging situations with ease.
Proficient in using G Suite (Google Workspace) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Basic math skills for handling transactions, order processing, and billing inquiries.
Ability to multitask, prioritize, and manage time effectively.
High level of accuracy and attention to detail.
Positive attitude and a team player.

Responsibilities

Reach out to customers proactively during on-site situations to address pick-up and related issues.
Handle incoming customer calls and emails, providing effective solutions and assistance.
Proactively troubleshoot and resolve potential delivery and pick-up challenges before they escalate into service problems.
Skillfully manage customer escalations, employing a diplomatic approach.
Contribute to sales efforts by identifying opportunities for cross-selling and upselling products and services.
Collaborate with customers, generate work orders, and analyze accounts to effectively address service inquiries.
Facilitate daily debriefs with commercial truck drivers, addressing route or service-related matters.
Record and communicate relevant information from drivers to appropriate departments using Nexus Disposal's proprietary software.