Bilingual Customer Service Representative
Distro•Denver, CO
•Onsite
About The Position
Join Williams Sonoma, a global leader in high-end home and kitchen products. This role involves being the first point of contact for customers by phone, actively listening, and resolving inquiries with empathy. It requires problem-solving, accountability, and ensuring customer satisfaction through follow-ups and appropriate adjustments. The representative must provide honest and ethical support, protecting customer data, and collaborate as part of a team, participating in ongoing training, and contributing to process improvement.
Requirements
- More than 1 year of experience in BPO customer service
- Advanced conversational English (9/10)
- Strong communication and conflict resolution skills
- Problem-solving mindset and adaptability
- Integrity, responsibility, and reliability
Responsibilities
- Customer-Centric Customer Service: Be the first point of contact by phone, actively listen, and resolve inquiries with empathy.
- Problem Solving and Accountability: Resolve issues, approve adjustments, and follow up to ensure customer satisfaction.
- Service with Integrity: Provide honest and ethical support, protecting customer data.
- Collaboration and Growth: Work as part of a team, participate in ongoing training, and contribute to process improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
