Bilingual Customer Service Representative

Central Hudson Gas & Electric•Poughkeepsie, NY

7d•$32 - $37

About The Position

Bilingual Customer Service Representatives handle customer requests by making and receiving calls about inquiries and complaints regarding rates, billing, service issues, collections, etc. in a proactive, positive and professional manner. The typical work schedule is determined by our management team and can vary considerably throughout the year. Work may include, but not be limited to: Communicating with and assisting our customers via the phone and in person in English and Spanish Collecting, confirming, analyzing, and summarizing information and data from various sources Operating office machines not limited to copy machines, fax machines, computers, and telephone equipment Preparing and maintaining files and reports

Requirements

Must satisfactorily demonstrate fluency in English and Spanish through examination
High school diploma or equivalency diploma
Proficient computer skills; ability to type, use a computer, telephone and office equipment
Must enjoy interaction with the public and have sound judgment, excellent initiative and communication skills
Ability to work well with other people and interact with the public in a courteous and businesslike manner
Professional appearance, telephone etiquette and demeanor
High school diploma or equivalency diploma

Nice To Haves

Prior customer service and/or call center experience

Responsibilities

Communicating with and assisting our customers via the phone and in person in English and Spanish
Collecting, confirming, analyzing, and summarizing information and data from various sources
Operating office machines not limited to copy machines, fax machines, computers, and telephone equipment
Preparing and maintaining files and reports