Bilingual Customer Service Representative

Brown & Brown Insurance • Plano, TX

2d • Hybrid

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Health Special Risk, Inc. is seeking a Bilingual Customer Service Representative (English/Spanish) to join our team in Plano, TX. This position will be responsible for assisting callers with inquiries, complaints, or problems and provide an accurate and efficient response. This position will handle a high volume of inbound calls and should seek to create a positive experience for each caller. This position will be in the office Monday – Friday during training. Once training has been completed, this position will become a hybrid role and will be in the office Tuesday – Thursday and work from home Monday and Friday. Health Special Risk, operating as a division of Brown & Brown Insurance, specializes in providing Accident & Health, Special Events insurance products, and administrative services to licensed agents, brokers, and insurance companies across the United States. Health Special Risk offers a benefits and compensation package that meets today’s most important needs and includes: Competitive pay based on experience. A challenging and stimulating career that provides growth and development. Group medical, dental, vision, life, and disability benefits. Paid time off and a 401(k) retirement plan as well as an Employee Stock Purchase Plan that allows our employees to purchase Brown & Brown stock at a discounted rate. A chance to work for a smaller business and be recognized, while enjoying the stability and benefits of an S&P 500 company as a member company of Brown & Brown, Inc. If you want to be part of a growing organization that is energetic and driven, contact us today.

Requirements

• High school diploma or equivalent and one to three years experience in a similar position and/or an equivalent combination of education and experience.
• Bilingual – English/Spanish
• Previous call center experience preferred.
• Proficient with MS Office, specifically Outlook, Word, and Excel.
• In-depth knowledge of medical insurance policies and schedule of benefits.
• Excellent written and oral communication and interpersonal skills.
• High-level typing skills.
• Ability to remain calm in stressful situations.
• Ability to maintain a high level of confidentiality.
• Familiarity with medical terms and billing preferred.
• Medical insurance background preferred.
• Previous experience using Five9 phone system preferred.

Responsibilities

• Professionally handles all incoming calls from claimants or medical providers and ensures that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gathers customer information and then assess and fulfills customer needs.
• Provides a complete and accurate response to all questions.
• Creates tickets to the Claims Department for further handling of an issue identified during the call.
• Ensures that all follow-up calls/actions are done in a timely manner.
• Documents all calls and any follow-up actions.
• Maintains a balance between company policy and customer benefit in decision making and handles issues in the best interest of both the customer and company.
• Strives to meet or exceed call center metrics while providing excellent customer service.
• Learns and understands all types of policies administered by the company.
• Completes all required and assigned internal and external training before assigned due dates.
• Other duties as assigned.

Benefits

• Competitive pay based on experience.
• A challenging and stimulating career that provides growth and development.
• Group medical, dental, vision, life, and disability benefits.
• Paid time off and a 401(k) retirement plan as well as an Employee Stock Purchase Plan that allows our employees to purchase Brown & Brown stock at a discounted rate.
• A chance to work for a smaller business and be recognized, while enjoying the stability and benefits of an S&P 500 company as a member company of Brown & Brown, Inc.
• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED