Bilingual Customer Service Representative (Toll)

OneMCI•Tampa, FL

13d•$15 - $17

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Kickstart your career with us! We’re hiring Bilingual Customer Service Representatives to join our growing team and support inbound customer service , help desk , and back-office operations for both commercial clients and public sector programs . In this role, you’ll handle inbound inquiries , assist with product and process-related questions , and troubleshoot basic technical issues all while representing some of the most recognized brands in the world . If you’re a strong communicator with a passion for helping others, we want to hear from you! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual with strong time management skills
Strong problem-solving, conflict resolution, and customer service skills
Able to multi-task, stay focused, and work independently
Team-oriented with a positive, customer-first mindset
Comfortable in a fast-paced, dynamic environment
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Nice To Haves

1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Experience working on state or federal programs

Responsibilities

Handle inbound and outbound calls in a courteous and professional manner
Resolve customer issues with first-call resolution strategies
Research and coordinate with internal departments to resolve inquiries
Accurately document customer interactions and claims in CRM systems
Use internal knowledge bases and training to answer questions confidently
Follow all required scripts, policies, and confidentiality protocols
Escalate complex issues to supervisors when needed
Stay current on program updates through training and team meetings
Meet all attendance and schedule requirements

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.